Touchpoint Manager & SN Ancillary Driver

Your core responsibilities will be managing and optimizing offering and promotion of various ancillary services along the entire customer journey at all touchpoints to enhance ancillary customer experience, increase revenue and add value to the main product and service.

• Identify key touchpoints where ancillary services are offered + develop strategy to ensure seamless customer experiences
• Addressing pain points, improving placement & promoting ancillary sales based on customer insights
• Ensuring a consistent, integrated & personalized experience across all channels
• Collaborate with Marketing to develop concepts that encourage customer use of ancillary services
• Track ancillary performance (KPIs, leveraging data analysis to inform actions and improvements)
• Support Category Management in developing a holistic ancillary sales strategy + ensure knowledge transfer
• Identify and pursue new opportunities for innovative ancillary sales growth
• Working in an international team, spread out over the 4 main hubs of LHG (functional Team in BRU = employees)