Team Leader with German

• Overseeing daily team operations and performance
• Managing resources and capacity; distributing workload
• Delegating tasks and setting deadlines
• Defining performance goals and supervising development; organizing feedback meetings
• Conducting yearly appraisals
• Fostering talents and supporting high potentials

• Motivating continuous improvement and enforcing values
• Defining training needs and providing coaching
• Planning team-building activities
• Cooperating with stakeholders for excellence
• Preparing reports and conducting KPI analysis; presenting conclusions from analyses
• Leading/participating in client calls/workshops
• Ensuring reclamations management
• Conducting quality improvement sessions
• Optimizing processes with Process Management
• Updating process documentation and ensuring compliance
• Overseeing knowledge transfer for high-quality service
• Leading/participating in interviews
• Ensuring training for new joiners
• Conducting exit reporting
• Planning holidays and managing overtime
• Administering Success Factor/Timesheet
• Assuring IT access and support

*Perform all other duties assigned or delegated by supervisors