Team Lead Customer Service Automotive (m/f/diverse)

As a Customer Service Team Lead, you will drive exceptional customer experiences and team success. Your key responsibilities include developing and improving service procedures, policies, and standards to ensure competitiveness and excellence.

• Develop and continuously improve service procedures, policies and standards
• Actively manage competitiveness of service, analyze statistical reports and take data-driven decisions
• Set clear customer service mission and deploy t:m group vision, strategy and values to team
• Represent the customer service within meetings and commercial events; strive to improve the customer service experience by winning and retaining engaged loyal customers and therefore facilitate growth
• Collaborate in continuous internal process improvement and documentation
• Perform other tasks and/ or projects, as assigned
• Lead and mentor a team of professionals, providing guidance and support to achieve business objectives (both functional and disciplinary leadership)