Want to play a critical role in delivering Amazon’s largest events? We’re hiring a Technical Program Manager for Promotions Customer Experience in Berlin! We own the experiences that help customers find great deals, whether on the Today’s Deals page or across homepage, search, detail page, cart and checkout. Our experiences are key to delivering on Amazon’s promise to bring customers the best prices, whether they are browsing for daily essentials or searching for a deal on Prime Day.
You’ll bring your unique perspective and background to drive innovation in one of the most high-profile customer experiences on Amazon and during our most visible events. You'll lead high profile programs across multiple organizations to delight our customers with new promotions experiences. At that same time, you create and improve mechanisms and processes in our organization that drive efficiency and satisfaction across the org.
You’ll be part of a people-centric organization. Those around you will help you grow, and you’ll be expected to do the same for others. We’re always taking on new challenges, and you’ll have to opportunity to push your boundaries to solve unique problems with your peers. Our focus is on creating an environment where you won’t just be satisfied, you’ll be happy. And, you’ll play a critical role in making sure the same is true throughout the organization.
We love to collaborate. You will get to work with product managers, UX designers, engineers, data scientists, and leaders to innovate, measure, analyze and refine the experiences we deliver to millions of customers across the planet. Our roles are well defined, but we encourage individuals to cross boundaries and learn from each other.
Our team puts high value on work-life balance. It isn’t about how many hours you spend at home or work; it’s about the flow you establish that brings satisfaction to both parts of your life. We offer flexibility and encourage you to find your own balance.
Key job responsibilities
- Collection of business and systems requirements from internal and external customers, driving project schedules from design to release, and managing the production launch
-Make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams
- Drive simplification and efficiency in existing engineering and architectures to unblock innovation and speed of delivery
- Identify innovative solutions to project deadlocks and resolving issues and constraints through sound judgment
- Engage on a regular and frequent basis with stakeholders to report status, risks and strategy
- Identify system and process deficiencies and lead the charge to drive meaningful change through writing effective narratives and presenting them to Directors and VPs
- Work closely with software engineering teams and act as technical advisors to customers and stakeholders
- Negotiate resources and priorities
A day in the life
Communication is key. You will orchestrate a tapestry of efforts across many teams. You'll do this through a mix of verbal and written communication using meetings to chart the unknown, and documents to convey knowledge at scale.
You'll think and plan at a broad scale. You understand the work required for your program, and how it can be executed in parallel across many engineers. You understand the systems and integrations across many teams.
You will have a keen eye for risks and problems. You spot them, and resolve or escalate before any impact occurs.
About the team
Amazon promotions are an integral part of the Amazon shopping experience and we are a key element of events like Prime Day. Our features are used by hundreds of millions of customers and we are responsible for the multi-billion dollar promotions business. We partner with teams throughout the Amazon ecosystem to optimize deal ingestion, to enhance classification and ranking of promotions, to expand discovery throughout the site, and to raise the bar for the best customer experience on mobile app, web, desktop.
Berlin Tech Hub
We welcome international candidates and value the experiences you bring. We are based in Berlin, a city known for its vibrant culture, green spaces, and a myriad of historic landmarks. We also have great food, nightlife, festivals, and music.
https://amazon.jobs/en/landing_pages/local-germany
Inclusive Team Culture
Here at Amazon, we embrace our differences and are committed to furthering our culture of inclusion. We offer 13 employee-led affinity groups with 190 global chapters. Some examples include the Amazon Women in Engineering (AWE), People with Disabilities (PwD) and Mental Health and Well-Being (MHW) at Amazon. We host frequent learning experiences to ensure DEI is consistently treated as a priority. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace, and take steps to ensure employees have a sense of belonging, value, and opportunity. Our team is dedicated to supporting you with mentorship and pathways for ongoing development. We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and promotes career choice. The perks of being an Amazon employee don't stop at collaborating with great people on exciting and innovative projects. Amazon’s benefits support the needs of our diverse workforce and their family members, no matter what stage they’re at in their life or career. For more details about benefits, check here https://www.amazon.jobs/en/benefits/global
- Experience in technical product or program management
- Experience working directly with engineering teams
- Experience in software development
- Experience in technical program management working directly with software engineering teams
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.