ServiceNow Configuration Engineer (f/m/x)
Position Overview
Details of the role and how it fits into the team
HR IT is responsible for the management and strategic alignment of the global HR systems. In addition to maintenance and support, this also includes the continuous development of our systems. Together with HR, we are driving the modernization and digitization of our products and are already using state-of-the-art technologies.
We work closely with our HR contacts and relevant COO units. We look after more than 100 systems in total, which already includes several SaaS solutions. HR IT is an international unit mainly based in Frankfurt and Pune.
Your key responsibilities
Configure ServiceNow application as required for the HR Workflows
Is responsible for the ongoing optimization and maintenance of ServiceNow, including scope management and interfacing applications like ImageNow, Adobe and dbWEP integration layers.
Formulate and create Functional Specification documentation, in close working with Business Owner, Application owners/Solution architects and HR Operations.
Responsibility for implementing change orders in our productive application landscape, L3 application support if necessary.
Work with application product owners and vendors to resolve issues from testing and to help find solutions for various issues.
Work closely with Product Owner in solution requirements and solution maintenance areas.
Work with Application Management area for functional area trouble shooting and resolution to reported bugs/issues on applications.
Your skills and experiences
Several years of experience in the field of ServiceNow Configuration, business & functional analysis, incl. methods and tools
Ideally knowledge of HR processes, preferably from the Compensation & Reward area
Excellent analytical and communication skills
Several years of experience in IT, ideally working with SAAS/cloud solutions (preferably in the HR area), e. g. ServiceNow, ImageNow, Integration layers, Workday
Ability to work in an agile work environment, incl. virtual teams and matrix organizations
What we offer
We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.
Emotionally and mentally balanced
A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.
Physically thriving
We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.
Socially connected
Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.
Financially secure
We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.
Since our offerings slightly vary across locations, please contact your recruiter with specific questions.
This job is available in full and parttime.
In case of any recruitment related questions, please get in touch with Viktoria Uitz.
Contact Viktoria Uitz: +49 (0) 151 58079653
Wir streben eine Unternehmenskultur an, in der wir gemeinsam jeden Tag das Beste geben. Dazu gehören verantwortungsvolles Handeln, wirtschaftliches Denken, Initiative ergreifen und zielgerichtete Zusammenarbeit.
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