Service Desk Team Lead with German

• You will act as a people manager – Recruiting, Onboarding, Performance review, Learning and Development, salary review, objective definition agreements;
• You will be responsible for training and mentoring new colleagues;
• You will ensure that internal controls are in place and always followed by the project team;
• You will be in charge of effective resource allocation on project and staffing;
• You will support business strategy and portfolio development;
• You will monitor and review client’s project activities and ensure SLA & KPI objective achievements;
• You will be in charge of process optimization, automation and escalation management;
• You will support in Service transitions;
• You will offer high quality Support for IT issues and requests including VIPs and senior management Customers via phone & email;
• You will determine the best solution based on the issue and details provided by customers;
• You need to have availability for business trips;

• Previous experience in team management or leadership roles within IT Support, Helpdesk, Service Desk or related fields;
• Helpdesk 1st experience mandatory and preferably also 2nd Level experience;
• Customer-oriented and patient to deal with difficult users;
• Very good troubleshooting skills and able to communicate effectively to understand the problem and explain its solution;
• Strong skills in written and spoken in German and English;
• Good understanding of computer systems (Windows and MAC), mobile devices, printing, and other tech products;
• Excellent communication skills;
• Basic Active directory and M365 knowledge;
• Windows OS troubleshooting and management;

Nice to have:

• MS exchange, Intune, DSM, Mobile Iron, iOS;
• Knowledge and experience of customer service practices;
• ITIL awareness;

Things to know before departure:

• Start: by arrangement, always on the 1st and 15th of the month
• Working hours: full-time (40h); 27 vacation days
• Employment contract: Unlimited
• Line of work: Consulting
• Language skills: Fluency in German and English
• Flexibility & willingness to travel
• Other: a valid work permit

ENABLING YOU TO SHAPE A BETTER TOMORROW

Functioning as a technology and business partner, MHP digitalizes its customers’ processes and products, and guides them through IT transformations along their entire value-creation chain. MHP is a digitalization pioneer for the mobility and manufacturing sectors with expertise that can be transferred to a wide range of industries. MHP is also a premium partner to thought leaders on the path to a better tomorrow.

MHP serves over 300 customers worldwide, including large corporations and innovative SMEs. MHP advises on both operational and strategic issues, offering proven IT and technology expertise as well as specific industry know-how. MHP operates internationally as OneTeam with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

MHP has been shaping the future alongside its customers for 25 years. The MHP team of over 3,000 employees is united by the company’s promise of excellence and sustainable success. This promise continues to drive MHP – today, tomorrow, and in the future.

MHP: DRIVEN BY EXCELLENCE.

https://www.mhp.com

At MHP, you will continuously grow with your projects and objectives in an innovative and supportive environment. That makes us the perfect sparring partner for your career, fueling your growth as an expert in your field while expanding your business network.

We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.

• We all share a strong team spirit. Every win, big or small, belongs to all of us.
• We always welcome curiosity, creativity, and unconventional thinking patterns.
• We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.
• We’re here to co-create your ideal career growth plan tailored to your professional aspirations.

The best thing is to apply now simply online via our JobLocator. Just a few clicks, and you can send us your application documents, such as CV, references, and project lists, if applicable. A cover letter is not required.

By the way: When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.

Do you still have questions? Then take a look at our FAQs on our careers page: https://www.mhp.com/en/career

If you have any further questions, please contact our recruiting team at recruiting-romania@mhp.com