Senior Seller Engagement Manager (m/f/d)

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Senior Seller Engagement Manager (m/f/d)

We Empower People and Create Economic Opportunity

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

eBay’s strategic vision is to become the best global marketplace for buyers and sellers through a tech-led reimagination of the company. Looking for a purpose-driven company that puts the customer at the heart of everything? A culture that encourages people to think big and be curious, to act with urgency and integrity and to be fearlessly inclusive? That’s who we are. If this sounds compelling, join eBay!

About the Team

The German Seller Engagement team is responsible for engaging with the B2C seller community of eBay Germany (ebay.de). This includes sellers of all size: from very small (micro) businesses to SMBs (small and medium businesses), manufacturer/brands to large retail organizations. Typical engagement levers are social media channels, seller programs/initiatives (typically consulting initiatives), Podcasts, and seller events – to name just a few.

The Seller Engagement team is also “the voice of the B2C customer” within the German and broader organization. As such, the team influences e.g. the product (UEX) roadmap, works close with global teams such as Risk, Trust, Regulations, and supports the roll-out of new functionality.

We are currently recruiting for our Seller Engagement team in Berlin / Dreilinden a Senior Seller Engagement Manager (m/f/d).

Responsibilities

The Senior Seller Engagement Manager (m/f/d) will work closely with various global departments. In particular, with our Regulatory team to ensure that regulatory requirements for us as a marketplace and for our sellers involved in trading are implemented in the best possible way. In addition, the person will work closely with our Risk, Trust and Product teams to ensure the best possible seller experience for our sellers. This includes influencing product development at the earliest possible stage, through to the successful roll-out of new features and corresponding seller adoption.

What you will accomplish:

• Analysis of regulatory, trust and risk requirements for marketplaces.
• Competition analysis and obtaining seller feedback, e.g. via seller panels, or 1:1 seller interactions.
• Analysis and optimization of policies and processes for commercial sellers on our marketplace, in close coordination with corresponding (global) departments.
• Go-to-market of new regulations, product features and processes, incl. corresponding adoption by sellers.
• Seller education, e.g. planning and execution of presentations at events, webinars, tutorials, podcasts.
• Internal subject matter expert for all topics in the area of responsibility. This includes content creation and training of customer-facing employees, for example.
• Management of vendors who support us in the regulatory environment.

What you will bring:

• 8+ years of experience in similar roles within eCommerce environment (ideally marketplace environment)
• First experience with regards to relevant eCommerce regulations
• Experience in the area of Risk & Trust and eCommerce Product development (e.g. Product Management) is a plus
• Good understanding of B2C seller economics and operations
• Track record in managing projects across teams
• Very good analytical skills/thinking
• Very good communication and presentation skills in large or small group settings across multiple formats (e.g. presentations on stage, online formats)
• Ability to influence internal and external stakeholders
• Ability to build rapport to internal and external stakeholders of any level (from operations to C-Level)
• First experience in managing vendors/partners
• Team player attitude with strong interpersonal skills
• General proficiency with tools, systems, and procedures required to accomplish the job.
• Fluent English, (near) native speaker in German

Benefits

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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