Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience.
Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities, and long-term growth potential.
The Amazon Freight Partner (AFP) team is seeking candidates with entrepreneurial spirit who are quick learners and comfortable operating in a fast-paced environment.
We are looking for a Senior Program Manager to help us continuously improve and optimize our internal AFP Change Management process, generating efficiencies through processes and metrics.
This position is based out of our Berlin Corporate Office. Amazon encourages open communication about unique needs for flexible arrangements.
Key job responsibilities
- Own and align the EU AFP Change Management process with the NA AFP and EU ATS initiatives to ensure a cohesive approach.
- Leverage data and research to devise innovative solutions that drive improvements across the organization.
- Analyze business operations strategically, identify optimization opportunities, and lead enhancements that create value.
- Partner with senior leadership to establish, prioritize, and execute high-impact improvement programs.
- Design, implement, and monitor metrics to track progress, identify issues, and maintain appropriate governance.
- Align and collaborate extensively with internal and external stakeholders, conducting in-depth analyses to understand key factors.
A day in the life
As Senior Program Manager, you will drive and manage the implementation of creative, data-driven change initiatives that improve Amazon's operations. Apply strategic thinking to define and execute efficient project plans for high-impact programs. Address complex challenges with creativity, innovation, and leadership, contributing to improvements beyond just process enhancements.
Work cross-functionally to gain a global perspective on current operations and identify opportunities for improvement, leveraging data and technology. Align and enable a single source of information, establish governance mechanisms, and conduct deep-dive analyses to understand key influencing factors. Make business-critical decisions that transform the transportation environment and influence senior leadership on the direction of the Middle Mile business.
Collaborate with teams across Operations, Program Development, Global Tech, Finance, Legal, Marketing, Carrier Management, and Network Planning to develop transformative initiatives. Demonstrate strong communication, problem-solving, and ambiguity-management skills, with a focus on delighting customers.
About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.
- Bachelor's degree
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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