At Pixida, we are passionate technology consultants and developers specializing in digitalization and mobility solutions. As we continue to grow, we are looking for a highly motivated Senior IT Support Engineer to provide expert support for our global teams.
> Provide independent IT support to ensure smooth operations across teams. > Analyze, troubleshoot, and resolve incidents and service requests effectively. > Offer hands-on support for local devices, including laptops, mobile phones, and network infrastructure. > Set up and maintain client laptops and peripheral equipment. > Deliver remote 1st and 2nd level support for our global teams. > Develop and improve documentation to enhance IT processes and workflows.
> Proven experience in IT hardware and infrastructure support. > Experience with the Microsoft 365 ecosystem. > Understanding of general information security and data privacy principles. > Knowledge of cloud platforms like Amazon Web Services or MS Azure is of advantage. > Fluency in German and English.
> Health & Wellness: Access to gym subsidies, health workshops, and participation in sports events. > Exclusive Discounts: Enjoy various discounts through benefit platforms. > Career Growth: Opportunities to grow professionally through diverse training programs. > Pension Plan: Eligibility for a company pension plan after your probation period. > Commuter Support: Financial assistance with public transportation, including the Deutschlandticket. > Flexibility: Adaptable working hours and remote work options based on customer requirements.