Senior Customer Analyst (all genders) - Hybrid

What you’ll need

• 7+ years experience in customer data analysis, preferably in travel/hospitality or e-commerce
• Strong expertise in using data platforms for customer analytics (Treasure Data CDP or similar, Adobe Analytics, PowerBI)
• Experience with loyalty program analytics and member behavior analysis

• Advanced SQL skills and experience working with large customer databases. Python is a plus
• Experience in experimentation analysis (i.e A/B testing), specially in the context of personalization
• Experience in translating business requirements into data specifications
• Proven track record of delivering actionable insights from customer data analysis
• Experience working with data scientists and understanding basic modeling concepts
• A background in building and maintaining automated reporting solutions

What you’ll bring

• Solid project management skills with the ability to manage multiple priorities
• Excellent stakeholder management skills and ability to communicate complex analyses to business leaders
• Strong understanding of customer journey analytics and multi-channel customer behavior