SAP CX Manager

In our fast-paced and disruptive business world, one thing is more important than ever: A maximum focus on customer needs, combined with easy-to-use technology and streamlined processes to support the customer’s brand and product experience.

With our holistic organizational know-how, MHP’s Customer Relationship Management (CRM) team supports companies to enhance their customer engagement, drive sales growth, and optimize marketing strategies. With our combined strategy, technology, and process expertise, we ensure a comprehensive approach to CRM solutions.

The Role

An SAP Customer Experience (CX) Manager plays a pivotal role in enhancing customer interactions by implementing and managing SAP's CX solutions. This position focuses on optimizing customer engagement strategies to foster satisfaction and loyalty.

Responsibilities

• Implementation and Management: Deploy and oversee SAP CX solutions to ensure seamless
• Stakeholder Collaboration: Work closely with various departments to understand business requirements and align CX strategies accordingly.
• Process Optimization: Enhance customer experience processes and workflows for improved efficiency and effectiveness.
• Business Development: Identify and pursue new business opportunities through customer experience insights, helping to drive revenue growth and expand market reach.
• Technical Support and Training: Provide technical assistance and training to users, ensuring effective utilization of SAP CX tools.
• Performance Monitoring: Track system performance, troubleshoot issues, and implement improvements as needed.
• Continuous Learning: Stay updated on SAP CX best practices and new features to maintain a competitive edge.

Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Masters degree preferred

Experience:

• 5-7 years of relevant experience with SAP CX solutions, demonstrating a strong understanding of customer experience strategies and processes.
• Proven track record in implementing and managing SAP Customer Experience modules.
• Previous experience working in a consulting firm, with a proven track record in client management and solution delivery.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders and team members.

Percentage of required travel: up to 100%

Physical requirements:

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.
• Must be able to sit for prolonged periods of time while traveling in a car or airplane.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).

Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.

If you are an applicant from the state of California, please review the California Applicant Privacy Notice here.

As a digitalization pioneer in the mobility and manufacturing industries, MHP transfers its expertise to a wide range of industries and is a premium partner for thought leaders on their way to a Better Tomorrow. MHP serves over 300 customers worldwide. Among them are leading corporations, innovative medium-sized companies, and disruptive start-ups. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how.

As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the US, UK, Romania, and China. For over 26 years, MHP has been shaping the future together with its customers. More than 4,000 MHP employees are united by the aspiration for excellence and sustainable success. This aspiration continues to drive MHP - today and in the future.

The salary range for this role is $115,000-$130,000. However, it is important to note that at MHP, compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skillset. MHP reviews compensation regularly and may adjust base salaries to reflect market competitiveness.

In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes:

• Paid Vacation
• Paid Holidays
• Paid Sick leave
• 401(k) match
• Medical, dental and vision coverage
• Tuition and certification reimbursement
• Life Insurance
• Short and Long Term Disability Coverage
• Subsidized gym membership program
• Subsidized Porsche and VW leasing programs

With MHP you have a hand in shaping tomorrow, today. Apply now on our JobLocator. Please include all documents like cover letter, resume, references and project lists (if applicable).

By the way, our recruiting team will review your application both in the context of the specified job, and also cross- departmentally. This way we can evaluate whether there is a suitable position for you anywhere at MHP.

You can reach our recruiting team at Recruiting-Americas@mhp.com