Sales Support Specialist (all genders)

Join our dynamic team at our modern office in Baden-Baden (Germany), where rich cultural heritage meets innovation to create an inspiring environment for your career growth!

Are you passionate about travel and customer service? We’re looking for a Sales Support Specialist to join our team. In this role, you’ll work closely with agencies, providing them with expert support, and assist customers by handling inquiries that will reach you via our call center.

• Supporting the Sales Support department in day-to-day operations / case processing in the internal booking system
• Customer communication and advice in individual cases
• Processing customer inquiries before and after booking at second level
• Coordination, processing, and support of inquiries from incoming agencies, direct hotels, bed banks, and the call center
• Price calculation, rebooking, cancelations, and sales promotion
• Coordination between customers in the destination and the incoming agency