Project Manager, Payments, EU Last Mile
Overview
As Earth's most customer-centric company, Amazon's Delivery Service Partner (DSP) Management Team ensures precise, cost-effective, and timely delivery of customer orders. Our EU Payment Operations team manages €700M+ in annual payments, supporting approximately 1,000 Delivery Service Partners across 1,200+ AMZL & AMXL nodes in the EU region.
Role Purpose
This role represents a position with significant influence on EU-wide payment operations and strategic process improvements. You will lead multiple payment programs and process improvement initiatives for Amazon's Delivery Service Partners across the EU region. This #role focuses on payment operations excellence, system implementation, and strategic process improvements while managing complex payment processes and system integrations.
Key job responsibilities
Payment Systems & Operations
• Implement and manage payment processes for DSP 1.0 and 2.0 partners
• Oversee monthly payment cycles
• Execute payments and adjustments within established SLAs
• Manage up to 15+ critical input sources and 40+ vendor reports
• Resolve invoice exceptions and disputes through Logistics Support Central (LSC) / Salesforce and Invoice Portal
• Implement control mechanisms to ensure payment accuracy and DSP CSAT goals
Strategic Project Management
• Lead EU-wide payment improvement initiatives
• Coordinate with multiple stakeholders including Finance, Program Management, Delivery Station Operations, Central Operations (India and Europe), Fleet teams, LMP Tech, Pricing, Business coaches, Value-Added Services teams
• Drive process standardization and automation projects
• Support new country launches and payment system implementations
Technical Operations & Analytics
• Develop automated reporting and payment tracking systems
• Create and maintain payment databases and documentation
• Generate WBR metrics and analytics
• Design data visualization for stakeholder reporting
Process Improvement & Innovation
• Lead automation initiatives to reduce manual processes
• Develop and implement process optimization strategies
• Create synergies between existing processes
• Design and implement new technical solutions
• Contribute to worldwide process standardization projects
• Bachelor's degree in Business, Finance, or related field
• Several years of experience in payment operations or financial systems
• Project management certification preferred
• Demonstrated track record of process automation and improvement
• Experience managing stakeholders at senior levels
Technical Requirements
• Advanced Excel proficiency (pivot tables, VBA macros, complex formulas)
• SQL query writing and database management
• Preferred Python or VBA programming capability
• Experience with financial systems and ERP platforms
• Project management tools expertise
- Second language knowledge in addition to English (Portuguese would be a plus)
- Proven automation/software development track record
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
