Project Manager B2C Selling (m/f/d)

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Senior Seller Engagement Manager (m/f/d)

We Empower People and Create Economic Opportunity

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

eBay’s strategic vision is to become the best global marketplace for buyers and sellers through a tech-led reimagination of the company. Looking for a purpose-driven company that puts the customer at the heart of everything? A culture that encourages people to think big and be curious, to act with urgency and integrity and to be fearlessly inclusive? That’s who we are. If this sounds compelling, join eBay!

About the Team

The German Seller Engagement team is responsible for engaging with the B2C seller community of eBay Germany (ebay.de). This includes sellers of all size: from very small (micro) businesses to SMBs (small and medium businesses), manufacturer/brands to large retail organizations. Typical engagement levers are social media channels, seller programs/initiatives (typically consulting initiatives), Podcasts, and seller events – to name just a few.

The Seller Engagement team is also “the voice of the B2C customer” within the German and broader organization. As such, the team influences e.g. the product (UEX) roadmap, works close with global teams such as Risk, Trust, Regulations, and supports the roll-out of new functionality.

We are currently recruiting for our Seller Engagement team in Berlin / Dreilinden a Senior Seller Engagement Manager (m/f/d).

Responsibilities

The Senior Seller Engagement Manager (m/f/d) will work closely with various global departments. In particular, with our Regulatory team to ensure that regulatory requirements for us as a marketplace and for our sellers involved in trading are implemented in the best possible way. In addition, the person will work closely with our Risk, Trust and Product teams to ensure the best possible seller experience for our sellers. This includes influencing product development at the earliest possible stage, through to the successful roll-out of new features and corresponding seller adoption.

What you will accomplish:

• Manage an ever-changing portfolio of highly complex regulatory solutions, from their inception to transition to go to market and steady-state

• Analysis and optimization of existing policies and processes for commercial sellers on our marketplace, in close coordination with corresponding (global) departments.

• Using data, customer and market insight to advise customer-centric solution design and optimise impact/ performance

• Internal subject matter expert for all topics of responsibility, keeping sellers and internal stakeholders up to date with all relevant changes as well. This includes content creation and training of customer-facing employees

• Management of vendors who support us in the regulatory environment.

What you will bring:

• 5+ years of experience in similar roles within eCommerce environment (ideally marketplace environment or regulatory environment)

• Good understanding of B2C seller economics and operations

• Track record in managing projects across teams

• Very good analytical skills/thinking

• Very good communication and presentation skills in large or small group settings across multiple formats (e.g. presentations on stage, online formats)

• Ability to build rapport to internal and external stakeholders of any level (from operations to C-Level)

• Fluent English, (near) native speaker in German

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