Are you interested in shaping the future of entertainment? Do you want to invent, disrupt and redefine what entertainment means for fans, creators, and communities all around the globe?
As part of the Prime Video team, you’ll get to work on projects that are fast-paced, challenging, and varied. Also, you’ll get to experiment with new possibilities, take risks, and collaborate with remarkable people.
We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented creatives, technologists, marketing professionals and so much more, you can decide where a career with Prime Video takes you!
Prime Video team is looking for an analytical and creative candidate to join our Operational Excellence team as a Program Manager supporting DE. In this role, you will be responsible for, among other tasks, translating complex agreements with content providers into standardized metadata, managing vendors, working closely with the content acquisition team and building trustworthy processes to streamline content operations.
The ideal candidate will enjoy defining new processes, successfully and dependably delivering results, and collaborating cross-functionally to support automation and scale. At the same time, they are not afraid to roll up their sleeves to simply get the job done. The program manager should be bilingual in German and English, highly proficient in Excel, have strong attention to detail and polished communication skills, and ideally be from a project/program management, finance, accounting, or digital media operations background.
This position is based in Munich, but will work with teams across the globe.
Key job responsibilities
- Work with the operational excellence team to improve customer experience through reducing operational defects.
- Coordinate with content acquisitions teams to launch titles perfectly (matching contract and with all assets).
- Interpret content license agreements into standardized metadata for internal consumption.
- Manage title schedules and communicate key dates to stakeholders.
- Set up new partners for payments and respond to partner payment inquiries while working with accounts payable to resolve.
- Collaborate with stakeholders to develop operational plans to improve, or preferably eliminate, manual processes.
- Investigate and propose solutions to fix any systematic problems and address such issues proactively in future.
- Educate peers and management on processes and expectations to meet department goals and objectives.
About the team
The Prime Video (PV) global SVOD service continues to grow in scope and complexity each year. Content Acquisition Management (CAM) meets this challenge through innovative deal creation and dynamic partnerships with internal business partners. Meanwhile the impacts of a changing industry and global business require more dedicated support than ever. CAM Program Management (CAM PM) is the dedicated team that bridges the relationships within Amazon, as well as with our video content providers. CAM PM handles the daily operations needed to execute contract terms and spearheads improvement programs to steer the organization toward automated, end-to-end deal lifecycle management. CAM PM is integrated into the OpEx team, whose mission is to drive excellence in the way we use our resources to deliver for our multiple customers.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
- Fluent in German and English (C1 level or equivalent)
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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