AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
This is an exciting opportunity to join the world class service team at Amazon Web Services! Come work with some of the best and brightest engineers and product managers while also developing your skills and furthering your career within one of the most innovative technology companies anywhere.
Amazon Aurora and RDS Open Source is looking for a Customer Success Product Manager, who possess a unique balance of technical knowledge, business acumen, and interpersonal skill. We are looking for a motivated technologist that specializes in relational database systems and is excited to work with some of the largest and most advanced customers of Aurora. Ideal candidates have a strong background in PostgreSQL, MySQL, MariaDB, and/or other relational database technologies, technical consulting, solutions architect, and customer management or similar roles.
Amazon Aurora is a MySQL and PostgreSQL-compatible, relational database engine that combines the speed and availability of high-end commercial databases with the simplicity and cost-effectiveness of open source databases. Aurora also manages all the work needed to set up, operate, and scale a database, from provisioning capacity and installing software to monitoring and backing up the cluster, to applying patches and upgrades. By automating these labor-intensive tasks, Amazon Aurora enables customers to spend their time focusing on their data and business insights, rather than on procuring and managing infrastructure.
Key job responsibilities
In this role, you will support Aurora and RDS Open Source engineering, product, and operations. This will include working directly with some of our largest and most important customers to resolve issues and work closely with business and support teams. You will prioritize operational issues, guide escalations within the Aurora/RDS OSS team, engage deeply with senior product leadership, and drive communications and engagement with customers and our internal business partners. The perfect candidate will have excellent communication skills, customer obsession, deep experience working with relational database technologies, preferably in large scale, distributed environments; and be very comfortable with networking and distributed architecture topics. You will have enthusiasm for digging deep and a flare for sharp technical communication, prioritization, and organization.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- Several years of technical (software development, network development, IT, other related) experience
- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
- Several years experience working with relational databases, preferably MySQL or PostgreSQL.
- 10 + years of relational database experience
- MBA qualified for equivalent experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
