The Amazon Web Services (AWS) Data Center Operations Security Team is seeking a highly talented and motivated Security Program Manager to join our team in Frankfurt Germany.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
The position is responsible for the design, installation and integration of security systems equipment including, but not limited to, Access Control/Intrusion Detection and CCTV Surveillance systems.
The ideal candidates are for the role will be willing and able to work in all related disciplines, at all levels; from technology research to system design and layout, oversight of construction and implementation, as well as maintenance and upgrades over the life of the system. You will have an in-depth knowledge of security technology, be innovative, highly organized, and will have demonstrated the ability to deliver results on time and within budget.
The Security Program Manager (SPM) is a key member of the EMEA Security team and reports to the Cluster Security Manager in Frankfurt, Germany.
The SPM supervises the compliance of physical security standards and projects, manages Physical Security Projects, serves on cross functional teams and is considered one of the Subject Matter Experts in all facets of Physical Security.
The SPM's ultimate success will be measured by how they assist with the development, implementation and commissioning of standardized security infrastructure systems for the AWS region. This is measured by agreed upon objectives and metrics related to key areas such as the level and quality of customer service provided, access control effectiveness, and the protection of our customers data, employees and visitors. The position is responsible for observing Physical Security Standards and Programs that support the goals of the Global Physical Security Team while enabling the local site managers to draw related services from the team, in a self-service manner.
This includes:
Provide technical leadership for large-scale security engineering projects, coordinate security system design specifications and change management between internal teams and external vendors.
Excellent project management skills are required with ability to work in a fast-paced environment. Candidates should have experience in prioritizing tasks effectively and working seamlessly across organizational boundaries.
Securing the compliance of physical security project standards, project Scopes of Work, budgets and timelines.
Designs, develops, and implements solutions for system installations, upgrades, repairs and change outs.
Support security system equipment commissioning.
Completing the final Test and Acceptance of security systems.
Build and deploy training programs for all users of the physical security systems.
Current State Overview:
The team demonstrates an 82% MGHD certification rate, with 23 out of 28 members certified. However, only 43% (12 members) of these certified interviewers have completed calibration, and just 21% (6 interviewers) are actively participating in interviews. Most concerning is that 70% of all interviews are being conducted by only 4 team members, representing 14% of the total interviewer pool.
Performance Metrics:
Interview velocity metrics reveal low engagement rates across the team, with each interviewer averaging only 0.21 phone screens and 0.33 onsite interviews per month. These numbers indicate significant underutilization of our certified interviewer pool and raise concerns about the sustainability of our current interview program.
Risk Assessment:
The concentration of 70% of interviews among just 4 team members presents immediate operational risks. This imbalanced distribution creates potential burnout risks for active interviewers and introduces a single point of failure in our hiring process. With 57% of MGHD certified interviewers yet to complete calibration, and low participation rates among those who are calibrated, we face significant constraints in interview capacity and scheduling flexibility.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Designing, developing, and implementing solutions for system installations, upgrades, repairs and change outs.
Ensuring compliance with physical security project standards, project Scopes of Work, budgets and timelines.
Managing the installation, operation and maintenance of regional and/or global physical security systems, with the ability to work in a fast-paced environment.
Effective prioritization of tasks and seamless operation across organizational boundaries.
Supporting security system equipment commissioning.
Completing final Test and Acceptance of security systems.
Execution and coordination of preventative maintenance and repairs to security system equipment.
Building and deploying training programs for all users of physical security systems.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
5-7 years of experience in managing the operation and installation of regional and/or global physical security systems. Experience as a Physical Security Program Manager for large, complex, installations is a must. Knowledge and experience with the Security Integrator Industry. Skilled in AutoCAD. Ethical standards with ability to handle highly confidential and sensitive information; judgment, discretion and diplomacy. Skills in all Microsoft products with a special emphasis on Excel. Ability to travel 20% of the time. Ability to work at times in an industrial environment. Teamwork skills, results oriented, high energy and self-motivated. English & German verbal and written communication skills with attention to detail
BA/BS degree. Experience in corporate security and workplace safety. Certification in either S2 or Lenel Access Control Systems. CPP, PSP or CISSP Certification. 3 to 5 years of experience in managing security professionals or security monitoring centers desired.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
