Passenger Care Center (100%, all genders)

We value working experience and a good-natured personality with above average work ethic. The current situation in the industry demands flexibility, as duties are constantly adapted to actual needs. You understand that “Customers and Operations come first” and have a strong hands-on mentality.

• Airline experience with focus on customer service and/or operations
• In-depth knowledge of an airline reservation and check-in system (Amadeus platform is an advantage)
• Above-average resilience with ability to focus, prioritize and maintain overview under pressure
• Strong customer orientation, empathy, high social competence
• Clear "customer first” and “can do” attitude
• Strong sense of self-initiative, motivation, proactive approach
• Respectful and polite manners with excellent telephone etiquette
• Strong team player
• Enjoy working in a constantly changing, international environment with high decision-making competence
• Fluency in English and German (written and spoken)
• Willingness to work in a 24/7 shift operation

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66