About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5,2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
For VPC, we're looking for you as an Order Handling Specialist.
Order Handling Specialist
Order Handling Specialist
Responsibilities:
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1.Manage the sales contract, register the order information into tracking list, and create the sales order in SAP once the contract becomes effective.
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2.Order related documents management and delivery. Such as LC, Letter of Guarantee, documents required by bank, reconciliation requirement from customer etc.
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3.Follow up the order payment, submit the Payment application to the customer in time, check the accounting money receive list in daily work , create down pay billing and book the down-pay billing in the money receive list in time .
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4.Closely track the material status of purchase order and workshop production / assembly order, and feed-back the order status to corresponding sales and customers in time.
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5.Cross departmental cooperation, coordinate sales, AE, TC, product manager and other departments to confirm customer's requirements. Coordinate goods GR, post, packing and shipping process.
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6.Handling of customer claim. Processing of return and refund order, shortage and replenishment, and other special orders.
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7.Customer information management: like goods receive address, contactor information, special shipping requirements, VAT information update.
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8.Work closely with related contact windows of the customer, recognize and fulfill customer needs in time to keep customer satisfaction.
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9、 Create billing in SAP after the goods shipment. Generate VAT information and submit to accounting. Deliver the VAT invoice to customer after receiving them form accounting.
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10.Complete all department reports required by their responsibilities, such as Sales Forecast, Dunning list, Abnormal WIP, Long OTD, Late delivery etc.
Requirements:
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1. At least 3 years working experience in related industries, college degree or above.
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2. Skilled use of MS office; Familiar with SAP SD module.
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3. Work carefully, strong sense of responsibility, enthusiastic work attitude and good team spirit.
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4. Good communication and coordination skills; Thinking and solving problems independently.
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5.Experience in order processing in paper industry, knowledge of international trade process and related professional knowledge is preferred.
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6. Basic communication skills in oral and written English.
