Operational Technology (OT) Support Engineer

You want to make your ideas reality …
… and extend your limits at the same time?

Then you've come to the right place! We can offer you plenty of space for your ideas, excellent development possibilities and exciting challenges.

In automotive production, water treatment plants or chemical systems - around the world, electronic sensors and automation components by Pepperl+Fuchs guarantee smooth and safe operations. We know that dedicated and highly motivated employees are crucial to our success. As we want to continue growing, we hope to find, as soon as possible, for our subsidiary in Vietnam a:

• Open to local Vietnamese talents with relevant experience
• Working location in District 7, HCMC, Vietnam

Job Purpose:

Reporting to the IT Section Leader, PIT in Singapore, the successful candidate will oversee the daily Operational Technology (OT) support and handle various ad-hoc tasks for the Vietnam plant.

Major Accountabilities:

• Manage & support the request from OT Topdesk Ticketing system
• Provide after office hours on-call support
• Provide 1st & 2nd level support and escalate to next level if problem cannot be resolved
• Provide Technical support for all Production computer & OT Application
  • Testing Software: WinATS, EasyTest
    • Preparation/installation of a test system PC
    • Basic trouble shooting for test system PC
    • Escalation to Global IT for PC driver package issues
    • Escalation to GPIT for OT software related issues
    • Collaboration with TE/TTD for test hardware / test program related issues
  • Label Printing Software: PFETI + related
    • Preparation/installation of a label printing workplace (including printer setup)
    • Basic trouble shooting for printer workplaces
  • Manufacturing Operations Management Software (incl. Line Control)
    • System and software support
    • Support to set up new lines with the system
  • Traceability Software: Datatracer + related
    • Preparation/installation of a traceability workplace
    • Basic trouble shooting introduction (resolve typical first level issues) for traceability workplaces
  • Machine integration
    • Basic trouble shooting for all OT machine interfaces
  • MES support
• Procurement and disposal of all Production IT related hardware and software
• Support on-going / new project for OT Services and Applications
• Support production PC backup and software restoration
• Assist and audit new production PC for new production line setup / production line transfer
• Support OT Security activities

Job Specifications:

• Diploma in Engineering or Computer / Information Technology
• Good command of English (written and spoken); comprehension of German or another Asian language is a huge plus
• Hands on experience with one of more of the OS such as Windows, Linux or VMWare Server
• Experience in an IT environment. Working experience in the execution / support of software projects
• Clear, respectful and effective communication when handling of users issue
• Responsible for the results and continuous improvement to achieve the targets
• Entrepreneurial and creative in handling (internal or external) customer’s issues
• Recommend course of action after gathering relevant information, analyzing data, generating ideas and evaluating alternatives
• Able to troubleshooting hardware and software issues with minimum supervision

Have we piqued your interest?

Then we would like to meet you. Please send your application online and we look forward to your application!