Merchant Solutions Implementation & Service Specialist (f/m/x)

Position Overview

Details of the role and how it fits into the team

Would you like to join and build up a new team to implement products like Request To Pay, Credit Card and alternative payment methods and in parallel service Merchants, Marketplace and Fintechs into a dynamic international environment? This is your opportunity!

Merchant Solutions enhances and combines Deutsche Bank’s corporate bank product offering across the entire payments value chain addressing B2B- and B2C business models. Implementing and servicing these state-of-the-art merchant solutions, products and clients will be undertaken by the Implementation & Service (I&S) organisation, which is already taking care of Cash Management electronic banking products, payment services, liquidity management and value-added services.

The Merchant Solution Implementation- & Service Specialist is the key to maintain client satisfaction, so that it is easy to do business with Deutsche Bank and, therefore a reason to stay. He/she will be accountable for the co-ordination of the end-to-end implementation, using standardized project management tools and acting as a project leader to ensure a fast, professional, and accurate implementation. In parallel this Specialist will be the first point of contact to support clients in their day-to-day business, which includes monitoring of payment flows, management of technical and payment related inquiries and issues and interact with Sales, Coverage or Operations ensuring in time delivery to our clients.

Your key responsibilities

• Accountable and responsible of the technical implementation of merchant projects coordinating all DB parties involved (e.g., Legal if required) and perform technical setups and tracking progress

• Support during onboarding and technical implementation, hence identify changes in project scope, arrange and exchange necessary legal documentation with clients and organize trainings

• Management of a portfolio of clients, respond to technical, account-/transaction related inquiries and provide solution in close coordination with Sales, Product Management, Operations in a dynamic international environment   

• Organize and lead (international) meetings on issues and escalations that impact client’s operations by taking ownership for the identified issues until a successful resolution

• Identify cross-selling opportunities and to liaise with Sales about further follow-up and monitoring of committed revenues  together with stakeholders    

• Further build up the I&S Merchant team, processes and procedures and participate e.g.in working groups and Knowledge Owner Responsibilities

Your skills and experiences

• Apprenticeship in banking/ bachelor in finance or equivalent

• Good understanding of corporate cash management and payment acceptance product offering

• Strong interpersonal, communication, analytical, decisive and problem-solving skills and ability to take full ownership across the Merchant Services and I&S organization

• Good understanding of connectivity protocols (https, AS2, FTPs, sFTP, FileAct, MACUG) and EDI formats

• Good understanding of Workflow in API Payment and hands-on experience with Rest API and JSON, XML message formats.

• Fluent English and German, verbal and written, additional languages are beneficial

What we offer

We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.

• Emotionally and mentally balanced
  A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.

• Physically thriving
  We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.

• Socially connected
  Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.

• Financially secure
  We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.

This job is available in full and parttime 

Since our offerings slightly vary across locations, please contact your recruiter with specific questions.

In case of any recruitment related questions, please get in touch with Philipp Maaß.

Contact Philipp Maaß: +49 69 910-48515

Wir streben eine Unternehmenskultur an, in der wir gemeinsam jeden Tag das Beste geben. Dazu gehören verantwortungsvolles Handeln, wirtschaftliches Denken, Initiative ergreifen und zielgerichtete Zusammenarbeit.
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