At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history. Amazon has a long record of growth and success in non-US geographies. Since launching its first European websites in 1998, Amazon has grown into a global leader in e-commerce, with customer-facing websites selling physical goods in five European countries, plus Japan, China, India, Canada, Mexico and Brazil. Amazon also manages a substantial cross-border business, serving customers in more than 100 countries every month with exports from our current websites.
Amazon is looking for an experienced team leader with people management experience to manage a team of account managers as part of EU Expansion Team.
The successful candidate will define and execute the ESM Account Management program roadmap for 3P Export team. The Manager Merchant Services will be responsible for delivering new business growth and maximizing revenue generation across selected product families. Operating in a fast-moving and often ambiguous environment, the successful candidate will have full responsibility for delivering business and financial objectives.
As part of the role, the Manager Merchant Services will need to lead a team of Account Managers and identify opportunities to help sellers from export countries grow further in our EU stores. Likewise, the Manager Merchant Services will work with a wide range of internal stakeholders both within and outside the country to support the consolidation of existing and development of new services.
Roles and Responsibilities
· Build and manage a team of ESM Account Managers to manage Sellers from Export destinations.
· Achieve business and financial objectives and drive the growth of Amazon’s third-party businesses.
· Identify opportunities to improve the Marketplace business for Export Sellers through scalable solutions and manage the roll-out of these solutions.
· Share learnings with your global counterparts (EU, US and Asia teams) to drive best practices and to identify new opportunities.
· Conduct deep dives to understand root causes of seller performance and actions to accelerate growth
· Work closely with Category teams to identify category specific growth opportunities.
· Identify and manage projects to improve customer and seller experience, working closely with internal and external teams.
Key job responsibilities
- Coach and grow a team of high performing individuals.
- Demonstrate high attention to detail, with a data driven approach.
- Manage stakeholders from Retail and 3P leadership in Expansion teams.
- Define and execute operating plans, setting and tracking performance mechanisms to ensure delivery.
· 6-10 years of working experience in management consulting, product management or sales management in technology/consumer goods/e-commerce or related fields (people management experience mandatory)
· Excellent written and verbal communication skills; able to explain complex concepts simply
· Strong analytical skills (including advanced excel and database analysis)
· Ability to drive successful projects with a wide range of people at all decision-making levels.
· Experience solving analytical problems, either in professional experience (data analysis) or education
· Ability to thrive in an ambiguous environment
· Highly organised and results oriented
· Ability to work with legal, product, and internal business owners to reach mutually beneficial agreements
· Strong business judgment, proven ability to influence others
· Experience using Salesforce or other CRM tools
· Creative, has initiative, and can constructively advocate on behalf of the customer
· Experience in retail and/or a technology / eCommerce business preferred but not essential
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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