Position overview
This position will oversee the Warranty Audit and Compliance department. This role will develop and implement programs and policies that ensure Porsche Centers comply with Porsche AG’s and Porsche Cars NA’s Warranty policies and procedures. The position is responsible for managing an Audit Team to review, process, and execute approved audit plans. Additionally, the position will manage the Warranty Labor and Parts rate review process and ensure all claims are properly reviewed and vetted.
- Code number: J000014982
- Entry level: Professionals
- Location: Atlanta
- Organization: Porsche Cars North America
Roles & responsibilities
- Oversee review process for Porsche Center warranty labor and part rate reimbursement requests.
- Select dealer candidates for audit review based on internal policies, dealer performance, and statistical analysis.
- Work closely with PCNA Legal department as required for state statute compliance and warranty audit appeal.
- Monitor compliance at Porsche Centers and at PCNA, relating to timely warranty handling, procedures, claim submission, authorizations, parts usage, and reporting.
- Conduct PCNA business risk assessments and develop mitigation plans.
- Act as supporting/additional auditor in the field, as needed.
- Monitor action plan results and provide ongoing counseling to Porsche Center staff.
- Work closely with Warranty Department on developing Warranty and Audit Compliance Policies and Procedures annually.
- Establishes strategic and department level goals for department and direct reports.
- Work closely with parent company Porsche AG to establish warranty and audit program parameters.
- Provides guidance and support to direct reports by planning, monitoring, coaching, developing, recognizing and assessing individuals.
- Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.
- Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats.
Qualifications
Education: College degree in Business, Accounting, Management, or Engineering.
Experience:
- 7 plus total years of automotive experience.
- Minimum of 3 years experience in auditing and compliance in the retail automotive sector.
- In-depth knowledge of state franchise laws related to warranty reimbursement.
- Familiar with Dealer Management Systems.
- Knowledgeable with Dealer Fixed Operations.
Preferred experience:
- Supervisory / Management Experience
Skills:
- Strong interpersonal and negotiation skills
- Excellent analytical and problem-solving skills.
- Ability to manage multiple projects and meet deadlines.
- Proficient in Microsoft Office, especially Excel.
- Proficient in Automotive technology and nomenclature.
Competencies:
- Ability to manage individuals
- Work effectively with other departments
Percentage of required travel: 30%
Physical requirements
- While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Direct reports
- Warranty Compliance Auditor
The salary range for this role is $125,000-$145,000. However, it is important to note that at Porsche, compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skillset. Porsche reviews compensation regularly and may adjust base salaries to reflect market competitiveness.
In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes:
- Paid Vacation
- Paid Holidays
- Paid Sick leave
- 401(k) match
- Medical, dental and vision coverage
- Tuition and certification reimbursement
- Life Insurance
- Short and Long Term Disability Coverage
- Subsidized gym membership program
- Subsidized Porsche and VW leasing programs
Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.
If you are an applicant from the state of California, please review the California Applicant Privacy Notice here.
