Managed Services Service Unit Leader

MHP Americas is seeking a high-energy, experienced leader for our fast-growing Managed Services Service Unit. This role will oversee the delivery of Managed Services, primarily Application Management Services (AMS), across our key client accounts, managing end-to-end service transitions from our implementation projects to support agreements. A strong background in SAP AMS is a critically required skill. As a self-starter with proven integrity and a strong track record in discrete manufacturing industries, you will focus on ensuring seamless, high-quality service transitions and delivering exceptional support experiences to clients.

• AMS Delivery Leadership: Lead SAP AMS delivery across a distributed, nearshore/offshore model (with a focus on nearshore locations in Mexico and LATAM) to ensure efficient, high-quality service for clients.
• Growth & Business Development: Collaborate with the Markets Unit (sales team) to identify and pursue new AMS opportunities, supporting MHP’s growth targets and expanding our client base within discrete manufacturing industries.
• Service Transition Management: Establish seamless “move-to-support” processes from SAP implementation projects to long-term support agreements, ensuring continuity and stability in client operations.
• Delivery Model Development: Build and continuously refine SAP AMS delivery models to enhance scalability, efficiency, and client satisfaction, incorporating industry best practices and client feedback.
• Team Leadership: Motivate and manage a distributed team, fostering a collaborative and client-focused work environment that delivers consistent, high-quality support.
• Client Relationship Management: Serve as a trusted advisor to clients, offering strategic insights and solutions that enhance the value and efficiency of their SAP environments.

Education:

• Bachelors degree or higher, preferred

Experience:

• 15+ years’ experience in the SAP professional services industry with 5-10 years in application outsourcing sales and delivery leadership, with a strong focus on SAP AMS within a distributed delivery model, particularly nearshore (Mexico & LATAM) setups.
• Industry Knowledge: Discrete manufacturing industry experience required; automotive industry experience is a plus.
• Skills: Demonstrated business development skills, with the ability to work with sales teams to drive growth in AMS services. Excellent interpersonal communication skills (oral and written), with the ability to successfully interact with a wide variety of stakeholder. Professional appearance with strong customer focus and analytical and structured working attitude. Strong attention to details and ability to work autonomously and manage multiple tasks with excellent problem-solving ability.
• Personal Attributes: High integrity, self-motivated, and capable of working independently in a fast-paced environment.
• Language: The primary language required is English. Bi-lingual Spanish is a plus.
• Location: Hybrid, any major city (USA only); the Detroit Metro area or Atlanta are preferred.

Percentage of required travel: up to 100%; generally 50%

Physical requirements:

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.
• Must be able to sit for prolonged periods of time while traveling in a car or airplane.

MHP Americas, Inc. is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.

If you are an applicant from the state of California, please review the California Applicant Privacy Notice here.

As a digitalization pioneer in the mobility and manufacturing industries, MHP transfers its expertise to a wide range of industries and is a premium partner for thought leaders on their way to a Better Tomorrow. MHP serves over 300 customers worldwide. Among them are leading corporations, innovative medium-sized companies, and disruptive start-ups. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how.

As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the US, UK, Romania, and China. For over 26 years, MHP has been shaping the future together with its customers. The aspiration unites more than 4,000 MHP employees for excellence and sustainable success. This aspiration continues to drive MHP - today and in the future.

What We Offer:

• A lucrative compensation package
• Comprehensive benefits (medical, vision, and dental)
• Employee Savings Plan 401(k)
• Holidays, Sick Time & Vacation time
• Educational Assistance
• Employee Car Lease Program, Employee Discounts and Health Club

With MHP you have a hand in shaping tomorrow, today. Apply now on our JobLocator. Please include all documents like cover letter, resume, references and project lists (if applicable).

By the way, our recruiting team will review your application both in the context of the specified job, and also cross- departmentally. This way we can evaluate whether there is a suitable position for you anywhere at MHP.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).

You can reach our recruiting team at Recruiting-Americas@mhp.com