Lufthansa Group Duty Manager

During his/or her shift and dependent on the assignment focus, the Duty Manager is responsible for but not limited to:

• Establishing relationships with premium customers and facilitating the recognition of top customers
• Conducting daily flight briefings with personnel
• Being present frontline

• Steering, monitoring and troubleshooting all station related processes
• Collaborating with the Station Manager in mitigating conflicts of interest arising
• Fostering quality awareness and high service attitude in daily work
• Collaborating with the Station Manager in the general organization of the station
• Coordinating logistical support of audits
• Applying and maintaining the Safety Management System
• Maintaining all local instructions and system databases
• Having functional authority over the LHG and supplier staff member
• Making sure that the technical and logistical aspects of training activities are performed
• Reporting operational irregularities according to the operator’s manuals
• Informing the Station Manager about process/product shortfalls
• Providing feedback to inquiries and reports