Lufthansa Group Duty Manager

The Duty Manager is responsible for:

• Establishing relationships with premium customers and facilitating the recognition of top customers (LHG in discussion)
• Acting as customer care ambassador
• Conducting daily flight supervision
• Being present frontline, wearing a LHG uniform, and monitoring performance of all suppliers involved
• Contributing proactively to the development and modification of procedures, respecting defined carrier's rules and regulations
• Collaborating with the Station Manager in the general organization of the station, including but not limited to IT, system accesses, accounting, filing, training, database and reporting tools
• Providing safety and security in area of responsibility according to the authority and airlines requirements