Jobangebot connecticum Job-1805432

(Junior) IT Customer Support Agent with German

Lufthansa

Jobdatum: 06. März 2025

Einstiegsart: Direkteinstieg
Einsatzort: Krakau, Polen; Europa-Ost
Arbeitgeber: Lufthansa Group Business Services Sp. z o.o.
Jobdetails

Info zum Arbeitgeber

Lufthansa

Transport / Logistik
IT, General Management

Firmensprache

Deutsch, Englisch

Mitarbeiter

100.000+

Branche

IT, Mechanik-Maschinen

Kontakt

Ausführliche Informationen zu sämtlichen Einstiegsmöglichkeiten bei Lufthansa finden Sie online auf unserem Karriereportal www.Be-Lufthansa.com.

Homepage
www.lufthansaGroup.com

Karriere-Website
www.LufthansaGroup.com

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Jobs von Lufthansa

(Junior) IT Customer Support Agent with German

Develop your career at Lufthansa Group Business Services and help us provide top-quality IT support for our business partners. We are a key part of the Lufthansa Group, serving internal and external clients across various areas. Our teams are located worldwide, bringing together over 50 nationalities and speaking 30 languages.

Join us and shape the future of the Lufthansa Group together!

Facts
  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Full time

We are looking for a new team member for IT Customer Support, responsible for first-level support in applications across different business areas such as HR, Procurement, Infrastructure, Finance, and Authorizations.

  • Supporting internal users in IT applications and systems (SAP)
  • Responding to technical inquiries and resolving issues through various channels (phone, email, ticketing system)
  • Granting system access and handling service requests
  • Guiding users through system functionalities and escalating tickets when needed
  • Ensuring accuracy and timely completion of support requests
  • Building positive relationships with the team and users
  • Collaborating with Product Managers to better understand the technical aspects of applications
  • Creating and updating process documentation
  • Actively contributing to the development of a strong IT support team within the Lufthansa Group
  • Diagnosing and resolving data, application, and ticket-mapping issues

*Perform all other duties assigned or delegated by supervisors

Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen

Video: https://player.vimeo.com/video/813204489
Lufthansa Group Business Services
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
Work-life-balance
  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model
  • Task-based working model
Development
  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
  • Access to online platform with language courses
Employee
  • Integration events
  • Charity initiatives
Benefits
  • Multisport Card
  • Extra social benefits
  • Pre-paid cards
  • Employee referral program
  • Proficiency in English (min. B2) and German (min. B1/B2) – mandatory
  • Customer-oriented mindset and relationship-building skills
  • Analytical thinking and problem-solving abilities
  • Attention to detail and precision in task execution
  • Willingness to learn and openness to new technologies
  • Experience in IT Support / Customer Support is an advantage

*CV/Resume required

*Must possess permit to work in Poland

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Lufthansa Group

Info zum Arbeitgeber

Lufthansa

Transport / Logistik
IT, General Management

Firmensprache

Deutsch, Englisch

Mitarbeiter

100.000+

Branche

IT, Mechanik-Maschinen

Kontakt

Ausführliche Informationen zu sämtlichen Einstiegsmöglichkeiten bei Lufthansa finden Sie online auf unserem Karriereportal www.Be-Lufthansa.com.

Homepage
www.lufthansaGroup.com

Karriere-Website
www.LufthansaGroup.com

Mehr Jobangebote von Lufthansa

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07.03.2025 · Direkteinstieg · Schwechat
Quereinstieg: Mechaniker/Elektroniker im Bereich Flugzeuginstandhaltung bei Lufthansa (m/w/divers)
07.03.2025 · Direkteinstieg · Frankfurt am Main
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07.03.2025 · Direkteinstieg · Krakau
Maître de Lounge Zurich (100%, all genders)
07.03.2025 · Direkteinstieg · Zürich
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Jobs von Lufthansa

Info zur Bewerbung
Jobtitel:

(Junior) IT Customer Support Agent with German

Jobkennzeichen:
connecticum Job-1805432
Bereiche:
Finanzen, Informatik
Wirtschaftswissenschaften: BWL-Finanzen
Informatik: Informatik
Einsatzort: Krakau, Polen; Europa-Ost
Jobdetails Bewerbungsformular
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