Jobangebot connecticum Job-1769263

(Junior) IT Customer Support Agent with German

Lufthansa

Jobdatum: 11. September 2024

Einstiegsart: Direkteinstieg
Einsatzort: Krakau, Polen; Europa-Ost
Arbeitgeber: Lufthansa Group Business Services Sp. z o.o.
Jobdetails Bewerbungsformular

Info zum Arbeitgeber

Lufthansa

Transport / Logistik
IT, General Management

Firmensprache

Deutsch, Englisch

Mitarbeiter

100.000+

Branche

IT Software, Luft- und Raumfahrttechnik, Maschinenbau, Transport und Verkehr, Wirtschaftsinformatik, Wirtschaftsingenieurwesen

Kontakt

Ausführliche Informationen zu sämtlichen Einstiegsmöglichkeiten bei Lufthansa finden Sie online auf unserem Karriereportal www.Be-Lufthansa.com.

Homepage
www.lufthansaGroup.com

Karriere-Website
www.LufthansaGroup.com

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Jobs von Lufthansa

(Junior) IT Customer Support Agent with German

Develop your career at Lufthansa Group Business Services and help us drive excellent IT customer support for our business partners. We are looking for a new member for the IT Customer Support team responsible for first-level support of procurement tool. We are a Team passionate about problem-solving and enjoy talking to our clients.

We would love to welcome you on board!

Facts
  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Full time

  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Being a competent support regarding procurement domain
  • Ensuring customer satisfaction and providing professional customer support in English (B2) and German (C1)
  • Communicating and building a good relationship with team and our customers
  • Acknowledging and resolving customer requests
  • Fulfilling requests with accuracy and attention to details
  • Maintaining process database and documentation
  • Cooperating with colleagues from the team and other departments to provide the best service
  • Active participation in the IT community
  • Working with Product Manager responsible for respective system to better understand the technical background
  • Taking part in building strong IT 1st level support for entire LH Group
  • Troubleshooting problems related to system and applications, Data related issues, mapping specific issues

* Perform all other duties assigned or delegated by supervisors

Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen, Have a shower

Video: https://player.vimeo.com/video/813204489
Lufthansa Group Business Services
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
Work-life-balance
  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model
  • Task-based working model
Development
  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
  • Access to online platform with language courses
Employee
  • Integration events
  • Charity initiatives
Benefits
  • Multisport Card
  • Extra social benefits
  • Pre-paid cards
  • Employee referral program
  • Master/Bachelor degree
  • Both German (C1) & English (B2) language skills
  • Previous customer service experience
  • Previous corporate experience
  • High level understanding of technical aspects
  • Knowledge related to domain (Procurement)
  • Diligent, independent and systematic approach to work
  • Problem solving orientation
  • Strong time management and organizational skills
  • Analytical and conceptual mindset
  • Willingness to expand knowledge and self-development
  • Numeric skills
  • Team player
  • Customer orientation
  • Excellent communication skills in intercultural environment
  • High precision, dedication to deliver the objectives on time
  • Pro-activeness, improvements driver
  • Willingness to participate in projects
  • Flexibility and adaptability

* CV/Resume required

* Must possess permit to work in Poland

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Lufthansa Group

Info zum Arbeitgeber

Lufthansa

Transport / Logistik
IT, General Management

Firmensprache

Deutsch, Englisch

Mitarbeiter

100.000+

Branche

IT Software, Luft- und Raumfahrttechnik, Maschinenbau, Transport und Verkehr, Wirtschaftsinformatik, Wirtschaftsingenieurwesen

Kontakt

Ausführliche Informationen zu sämtlichen Einstiegsmöglichkeiten bei Lufthansa finden Sie online auf unserem Karriereportal www.Be-Lufthansa.com.

Homepage
www.lufthansaGroup.com

Karriere-Website
www.LufthansaGroup.com

Mehr Jobangebote von Lufthansa

Station Engineer B1(and B2) (100%, all genders)
16.09.2024 · Direkteinstieg · Zürich
Multi Provider Manager (m/w/divers)
16.09.2024 · Direkteinstieg · Hannover
Mitarbeiter Kundenservice Lufthansa Group (all genders)
16.09.2024 · Direkteinstieg · Berlin
Manager Crew Planning (m/w/d)
16.09.2024 · Direkteinstieg · Frankfurt am Main
Strategic Account Specialist (m/f/d)
16.09.2024 · Direkteinstieg · Frankfurt am Main

Jobs von Lufthansa

Info zur Bewerbung
Jobtitel:

(Junior) IT Customer Support Agent with German

Jobkennzeichen:
connecticum Job-1769263
Bereiche:
IT Informatik
Informatik: Informatik
Einsatzort: Krakau, Polen; Europa-Ost
Jobdetails Bewerbungsformular
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