(Junior) Cash Collection Specialist with English

• Contacting customers daily via phone and email to ensure timely payments
• Identifying and analyzing non-payment reasons
• Monitoring and classifying open items
• Collaborating with customers and internal teams to maintain relationships
• Performing investigations, reconciliations, and account analyses

• Preparing and sending reports and documents to customers and internal teams (e.g., statement of accounts, balance confirmation, reconciliation files)
• Managing dunning process and completing tasks determined by Collection Strategy and Collection tool
• Communicating internally to ensure the correctness of invoices and customer satisfaction
• Coordinating cash collections and handling inquiries within the Invoicing and Cash Collection cluster
• Preparing documentation of Collection efforts and collaborating with Sales, Legal, and 3rd party Collection Agencies
• Following data protection rules and ensuring compliance with internal guidelines and procedures
• Processing accounting documents and data per accounts receivable and accounting guidelines

*Perform all other duties assigned or delegated by supervisors