IT Support Engineer, IT Services

IT Support Engineer, IT Services Stellen-ID: 2893308 | Amazon Deutschland Services GmbH Bewerben Sie sich noch heute BESCHREIBUNG As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.Key job responsibilitiesDeliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardwareProvide on-call support for high severity incidents and act as an escalation point of contact for team Assist with activities to triage and escalate system or network outages to reduce downtimeUnderstand and execute change management activities in a high availability environmentParticipate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and valueEffectively manage and oversee IT asset inventoriesParticipate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activitiesContinuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutionsA day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.About the teamOur IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Engineer at Amazon! GRUNDQUALIFIKATIONEN High school diploma or equivalentExcellent customer facing skills2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux2+ years of experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP2+ years of experience troubleshooting in a multi-user high availability environment2+ years of experience with PC repair, troubleshooting, deployment and liquidationOccasional travel required based on needs of the businessProficient in English BEVORZUGTE QUALIFIKATIONEN Bachelor’s degree in Computer Science or IT related fieldCompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsExperience in Active Directory and Windows Server backup solutionsExperience with audiovisual, video conferencing or event supportAbility to write simple scripts in an administrative languageStrong analytical skills with demonstrated problem solving abilitiesProven ability to develop clear, concise change management and standard operating procedure (SOP) documentationAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.m/w/dOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.