IT Server OPS Specialist

Operative responsibility in incident, problem, and configuration management for various systems in Office and Manufacturing environment. This individual supports the Manager IT Technology & Services in defining, documenting, supporting and validating processes necessary to maintain Windows/Linux/AIX server architecture. He / She plays a lead role during the life cycle of the equipment and software to assure the server platform for data storage and delivery is reliably deployed and in good working order during operating hours. This individual specializes in delivering a reliable foundation for all implemented systems. This individual is responsible for documenting the processes necessary to maintain such an environment and understanding the technology solutions that are used to support the execution of these business processes. This individual works directly with ITP and business process owners/technology users (local and international) to identify where processes can be improved and how the technology solutions supporting these processes can facilitate that improvement. This individual is responsible for delivery and maintenance of monitoring solutions designed to provide alerts in case of high priority incidents and preemptive data to avoid critical incidents. This individual identifies and reports on key performance indicators to assure availability of server resources. This position owns operative responsibility for maintaining and troubleshooting the server architecture (physical and virtual) and, where necessary coordinating with 3rd parties on the client’s behalf to reach a resolution.

Responsibilities

• Operative responsibility in incident and problem management for all items impacting plant operations.
• Create and maintain Server Architecture documentation for transparency
• Create Application and Hardware (System) Lifecycle Plans
  • Work with the ITP management to ensure that a multiyear lifecycle plan is created to support from 1st to 3rd level support including milestones for all known software/OS versions or functional upgrades and sunset and successor systems.
• Assess and Manage System Requirements and Production program fulfillment
  • Work with the ITP department to determine the current level of performance expected and risk with current process and systems. Create with the business area requirements plans for continuous improvement of the processes and systems.
• Identify Automated Solutions which support business process maturity or improvement
• Define and execute maintenance plans for firmware/software upgrades.

Education:

• Associate Degree in related IT discipline
• Bachelor in related IT discipline, preferred

Experience:

• 3 – 5 years of professional work experience in related field.
• Basic Server Architecture Experience; advanced Server Architecture experience, preferred

Certifications:

• A+, MCP, and CCENT required
• Server+, MCSA, VMware VCA, CCNA, EMC SAN, and ITIL Foundation Certification, preferred

Skills:

• Strong analytical and problem solving skills
• Good written and verbal communication skills
• Work under pressure
• Ability to work on multiple activities concurrently/multitasking
• Ability to write clear and concise documentation
• Ability to take a “client” focus when engaging with internal departments / customers.
• Strong technical skills
• Works well as part of a team

Specialized Skill:

Required:

• MS Server 2008/2012/2016/2019
• Microsoft Technologies (Active Directory, print services, clustering, DFS)
• Databases (MSSQL, Oracle, MySQL, DB2)
• Backup/Restore applications (Avamar, Tivoli)
• Network Services (DHCP, DNS)
• L2/L3 Switches
• Middleware (Apache Webserver, IIS, Websphere)
• Server hardware (Dell, HP, IBM Power Systems)
• VMware/Hyper-v virtualization
• Server and Application Monitoring (Solarwinds)
• ITIL Process (Change/Problem Mgmt)

Preferred:

• Advanced knowledge in equipment and technology from:
• MS Windows Server, Linux Red Hat/CentOS Server, IBM AIX, VMWare vSphere HA, Firewalls
• SIEM Tools
• Configuration Management
• Capacity Management
• Change Management Processes (Patching, Upgrades)
• EMC Avamar back up technology
• Scripting (Powershell, KSH, Perl)

Percentage of required travel: up to 10%

Physical requirements:

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.
• Must be able to sit for prolonged periods of time while traveling in a car or airplane.

Work Schedule:

• This position requires onsite availability in Chattanooga,TN
• Nights and Weekends Required
• Work Hour flexibility required based on Production Schedule
• Additional Job Duty Overtime will be required to support with system updates and additional requirements

MHP Americas, Inc. is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.

If you are an applicant from the state of California, please review the California Applicant Privacy Notice here.

As a digitalization pioneer in the mobility and manufacturing industries, MHP transfers its expertise to a wide range of industries and is a premium partner for thought leaders on their way to a Better Tomorrow. MHP serves over 300 customers worldwide. Among them are leading corporations, innovative medium-sized companies, and disruptive start-ups. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how.

As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the US, UK, Romania, and China. For over 26 years, MHP has been shaping the future together with its customers. More than 4,000 MHP employees are united by the aspiration for excellence and sustainable success. This aspiration continues to drive MHP - today and in the future.

The salary range for this role is $50,000-$65,000. However, it is important to note that at MHP, compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skillset. MHP reviews compensation regularly and may adjust base salaries to reflect market competitiveness.

In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes:

• Paid Vacation
• Paid Holidays
• Paid Sick leave
• 401(k) match
• Medical, dental and vision coverage
• Tuition and certification reimbursement
• Life Insurance
• Short and Long Term Disability Coverage
• Subsidized gym membership program
• Subsidized Porsche and VW leasing programs

With MHP you have a hand in shaping tomorrow, today. Apply now on our JobLocator. Please include all documents like cover letter, resume, references and project lists (if applicable).

By the way, our recruiting team will review your application both in the context of the specified job, and also cross- departmentally. This way we can evaluate whether there is a suitable position for you anywhere at MHP.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).

You can reach our recruiting team at Recruiting-Americas@mhp.com