Inside Sales Representative

Within the operational targets the Inside Sales Representative performs the following duties:

• Enters into transportation agreements with customers
• Processes customer requests and performs bookings as per the booking process and the Cargo Booking Manual

• Books standard and special products and conducts a loadability and profitability check before offering a rate
• Makes quotations for ad hoc pricing requests
• Consults customers in finding the right product, and pro-actively sells customer-oriented transport solutions in collaboration with the Handling department and in close co-operation with Outside Sales
• Assists in acquiring new accounts and new business
• Supports sales team to achieve revenue and tonnage budgets
• Actively shares information about activities, offers, strengths and weaknesses of market participants with the Outside Sales Representative and the supervisor / manager
• Actively pushes the eChannel usage and follows up Spot Quotes
• Acts as touch point for claims and complaints