Inside Sales Representative

Within the operational targets the Inside Sales Representative performs the following duties:

• Enters into transportation agreements with customers
• Processes customer requests and performs bookings
• Books standard and special products
• Makes quotations for ad hoc pricing requests

• Consults customers in finding the right product, and pro-actively sells customer-oriented transport solutions in collaboration with the Handling department and in close co-operation with Outside Sales
• Has responsibility for accounts
• Arranges ex-works pick-ups
• Assists in acquiring new accounts and new business by proactively following up inbound calls
• Supports sales team
• Joins Outside Sales Representative on sales visits
• Processes charter requests
• Manages account data in the CRM tools and communicates updates to relevant stakeholders
• Actively pushes the eChannel usage and follows up Spot Quotes
• Acts (together with the CST) as touch point for claims and complaints towards the customer and forwards the requests to the respective departments
• Participates in local sales events