Inflight Comfort Experience (100%, all genders)

You are responsible for the inflight comfort experience managing several products onboard (e.g. amenity kits, cosmetics, textiles, bedding items, headphones, kids toys) in all different phases of the lifecycle – from development to routine management.

• End-to-end development or rework of comfort products (see list in description above) – from concept, to tender to implementation and supervision in routine process
• Monitor and ensure smooth routine process of products
• Manage and collaborate with internal (e.g. brand management, cabin crew, procurement) and external stakeholders (e.g. suppliers, caterer, cleaning companies, authorities)
• Close collaboration with catering operations and logistics colleagues
• Responsible for the monthly SLA report measuring all caterers worldwide performance as an independent quality gate within the hospitality & catering management team
• Ad-hoc development, support and/or review of further onboard products