Head Trade Flow Advisory & Service EMEA @CoE Berlin – Individual Customer Care (f/m/x)

Position Overview

About the area / team

Trade Finance is responsible for the advising, distributing and processing of services in foreign trade. We are "Best Trade Finance Service Provider 2023" (Euromoney) and number 1 in Germany and multiple countries. Our goal is to maintain, develop and expand  this  outstanding position. Companies, corporations, and financial institutions around the world rely on our expertise andadvice. By working with colleagues in the bank’s global network, we develop integrated, sustainable solutions for our renowned customers.

Your tasks

• Disciplinary leadership, development of a team and appropriate responsibility to ensure quality of service

• Responsibility of an individual customer portfolio with very complex, global structures. Single point of contact for the customer around trade finance flow products (one face to the customer/single point of contact) as well as responsibility for group and corporate customers with great revenue potential in the product categories of documentary business, guarantees and working capital solutions as well as marketing of our digital access channels

• Conduct solution-oriented discussions with customers on our compliance requirements and ensure the execution and escalation of transaction monitoring on the transaction, if necessary

• Understanding of customer needs in order to guarantee comprehensive advice in trade finance flow products, development of sales approaches and acquisition of new mandates for our cooperation partners as well as development and implementation of specialist workshops tailored to the respective customer (virtual and local customer)

• Overall responsibility for the successful transaction processing, in particular in our RTM Center of Excellence and the processing center in India responsible for operational execution (Delivery Hub India)

• Responsible for compliance with all non-financial risk controls, including coordination and escalation processes and identification of improvement opportunities in current and future transaction processing

• Guidance and further development of colleagues in the team with smaller professional competence and customer advice expertise

Your skills and experience

• Completed studies in business administration, several years of expertise as a bank clerk or comparable qualification

• Very pronounced, several years of experience in the area of trade finance and in advising corporate clients

• A high degree of open-mindedness to new challenges, assertiveness and impressive commitment, resilience and the ability to take on issues on own responsibility and to accompany various challenges in parallel with appropriate prioritization

• Proactive, independent and structured working in cross-functional, intercultural teams across hierarchies, regions and time zones

• Open-mindedness and ability to share information, expertise, knowhow and competence within the team

• Fluent and professional verbal and written communication skills in English; knowledge of German or at least one other language is an advantage

What we offer

We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.

• Emotionally and mentally balanced
  A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.

• Physically thriving
  We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.

• Socially connected
  Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.

• Financially secure
  We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.

Since our offerings slightly vary across locations, please contact your recruiter with specific questions.

This job is available in full and parttime.

In case of any recruitment related questions, please get in touch with Philipp Maaß.

Contact Philipp Maaß: +49 069 910 48515

Wir streben eine Unternehmenskultur an, in der wir gemeinsam jeden Tag das Beste geben. Dazu gehören verantwortungsvolles Handeln, wirtschaftliches Denken, Initiative ergreifen und zielgerichtete Zusammenarbeit.
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