Head of Operations (all genders)

The Head of Operations plays a pivotal role in overseeing and managing all ground handling activities of the company at the airport. This position requires strong leadership, exceptional organizational skills, and a comprehensive understanding of airport operations and ground handling procedures.

• You oversee all ground handling operations including baggage handling, aircraft loading and unloading, OPS control and flight OPS assistance to ensure efficient and timely service delivery
• You develop and implement operational strategies to optimize performance, minimize delays and enhance customer satisfaction
• You lead a team of ground handling personnel, providing guidance and support to ensure high standards of performance and adherence to safety protocols
• By setting clear objectives and conducting performance evaluations you drive continuous improvement within the team
• You identify opportunities for improvement and cost reduction through data analysis, performance monitoring, and feedback from stakeholders
• You ensure maintenance of Regulatory and Industrial Standards and Duties