Head of IT Service Management & Continuity (80-100%, all genders)

In this pivotal role you will shape our IT process landscape and strengthen the reliability &security of our IT services. You will lead a team within IT Ops, which includes functions in IT Service Management (ITSM), Continuity Management (ITCM) as well as Identity- and Authentication Management.

• Act as the primary point of contact for ITSM & ITCM topics for internal- and group stakeholders
• Optimize, test and document our IT Continuity Management and align with Business Continuity Management
• Develop and maintain the ServiceNow platform for SWISS, ensuring alignment with business goals and industry best practices.
• Responsible for the processes, documentation and training of the IT Emergency Board
• Establish crisis management functions that lower time to mitigate service outages and incidents.
• Stay up to date on industry regulations, trends, and technology and update the IT community
• Cultivate a collaborative culture & relationships with internal and external stakeholders