Field Service Technician

Salary Range: $65,000 to $80,000 annually depending upon qualifications and experience

Your tasks

• Provide a safe work environment in the field, to heighten safety awareness amongst all Field Service Technicians.
• Perform work, supervised and unsupervised, in the field at customer’s mill site.
• Collaboration with customer personnel planning onsite work.
• Set up and coordinating sales calls to new and existing customers.
• Collaborate with the Voith Sales Team on all opportunities for business.
• Provide solutions to customers.
• Participate in installation related discussions, in house or at customer site.
• Main responsibility is the installation of fiber systems equipment and parts.
• Organize tools and parts needed for field service activities.
• Follow up visits to complete any punch list items and complete the job for final acceptance by the customer.
• Continually look for improvements in materials, methods, and tooling required to complete field service and repair activities.
• If applicable, complete timely and accurate service reports, time records, and expense forms.
• Conduct or participate in meetings with managers, co-workers, and / or customers.
• Able to travel on a frequent basis within North America, occasional international travel will be required.
• Perform other duties as assigned such as in-house technical assistance for customers.

Your profile

• High school degree in and/or related experience.
• Associates Degree preferred.
• 5+ years’ experience with disc filter maintenance.
• 2+ years’ experience in industrial sales – preferably paper related.
• Experienced in installation work in the paper industry, and ability to learn the details of a variety of fiber system equipment.
• A good mechanical aptitude as well as basic knowledge of pneumatics, hydraulic and controls.
• Ability to read mechanical drawings, control schematics and bills of materials.
• Good communication skills, verbal, and written, with good customer relation skills.
• Ability to operate independent of daily direction.
• Comply with all company policies and procedures.
• Construction experience in the paper or similar industry.
• Excellent customer relations skills.
• Ability to operate independent of daily direction, i.e. sees what needs to be done and does it.
• Ability to prioritize and organize multiple tasks and demands, makes things happen, gets results.
• Good troubleshooting/problem solving skills.
• Ability to travel up to 75% to customer sites all over the United States.

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.

Salary Range: $65,000 to $80,000 annually depending upon qualifications and experience

Your tasks

• Provide a safe work environment in the field, to heighten safety awareness amongst all Field Service Technicians.
• Perform work, supervised and unsupervised, in the field at customer’s mill site.
• Collaboration with customer personnel planning onsite work.
• Set up and coordinating sales calls to new and existing customers.
• Collaborate with the Voith Sales Team on all opportunities for business.
• Provide solutions to customers.
• Participate in installation related discussions, in house or at customer site.
• Main responsibility is the installation of fiber systems equipment and parts.
• Organize tools and parts needed for field service activities.
• Follow up visits to complete any punch list items and complete the job for final acceptance by the customer.
• Continually look for improvements in materials, methods, and tooling required to complete field service and repair activities.
• If applicable, complete timely and accurate service reports, time records, and expense forms.
• Conduct or participate in meetings with managers, co-workers, and / or customers.
• Able to travel on a frequent basis within North America, occasional international travel will be required.
• Perform other duties as assigned such as in-house technical assistance for customers.

Your profile

• High school degree in and/or related experience.
• Associates Degree preferred.
• 5+ years’ experience with disc filter maintenance.
• 2+ years’ experience in industrial sales – preferably paper related.
• Experienced in installation work in the paper industry, and ability to learn the details of a variety of fiber system equipment.
• A good mechanical aptitude as well as basic knowledge of pneumatics, hydraulic and controls.
• Ability to read mechanical drawings, control schematics and bills of materials.
• Good communication skills, verbal, and written, with good customer relation skills.
• Ability to operate independent of daily direction.
• Comply with all company policies and procedures.
• Construction experience in the paper or similar industry.
• Excellent customer relations skills.
• Ability to operate independent of daily direction, i.e. sees what needs to be done and does it.
• Ability to prioritize and organize multiple tasks and demands, makes things happen, gets results.
• Good troubleshooting/problem solving skills.
• Ability to travel up to 75% to customer sites all over the United States.

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.