Facilities & Workplace Experience Manager, Tokyo

We are committed to delivering the highest standards in terms of our facilities and services, thereby demonstrating just how much Bloomberg looks after our employees and our clients. We are highly detail-focused and constantly looking for ways that we can improve our offices and enhance our customer experience. As a one-stop-shop for all manner of inquiries, we collaborate with a multitude of internal departments on a global level in order to deliver fast and effective solutions. In Facilities, we are instrumental to the success of the business by providing a workplace that allows our employees to excel in their roles, an environment that they actively want to spend time in and are proud to share with our customers and business partners.

We are seeking an enthusiastic Facilities & Workplace Experience Manager in Tokyo. You will be responsible for our commercial office in Tokyo, remote site in Toyosu, Daikanyama Data center and service office in Osaka.

As the point of contact for employees and guests in the workplace, you will be able to create a welcoming and professional experience in the Workplace in keeping with the company culture and brand. The experience begins even before our customers physically arrive, and we need someone who is confident and comfortable to engage with Employees and Guests, creating memorable touchpoints. Leading a vendor partner team, this person will provide fast and effective solutions while ensuring a high level of team and customer satisfaction.
Also, you are someone with excellent project management and service delivery expertise across a diverse global portfolio. You will be responsible for managing the Operational Expenditures (OPEX) budget while supporting Capital Expenditures (CAPEX) projects, project execution, vendor governance and continuous process improvements of operational and maintenance strategies. You will ensure that activities are executed to guarantee the uninterrupted integrity of the facility operations program. You will have excellent project management and service delivery expertise across a diverse portfolio.

• Engage and collaborate with employees and visitors at site, be the point of escalation, manage employee feedback, and continually provide solutions so employees can be their most productive.
• Own and manage the Workplace Experience products of Front of House services, Event Support and Catering, meeting room and collaboration space experience, and Employee Engagement.
• Manage and engage vendor partners strategically to ensure service level standards are upkept through SLA / KPI processes
• Management and approval of vendor contracts and agreements. Liaise with vendors and functional managers to assist in regional projects.
• Build purchasing requests. Manage and approve vendor purchase orders, invoices and cost tracking utilizing industry best practices.
• Coordination with Bloomberg departments including Infrastructure, Security, Hospitality and Capital Design
• Create reports and analyze local data - track trends and come up with supporting initiatives and solutions to either match trends, or to counter undesirable trends
• Conduct regular site inspections, space management
• Conduct operational cost analysis, budgeting, invoice reviews, cost tracking
• Manage all Facility and front of house documentation including Site overviews, Process & Procedures, and Operations Manuals
• Implement and maintain Bloomberg’s Facilities Global Standards which focus on extraordinary cleanliness, maintenance neatness and pantry services

• Degree in hospitality / hotel management / relevant subjects, or equivalent work experience
• Minimum 5 years of relevant experience within the Facilities & Hospitality, Project management, corporate real estate, corporate services industry
• Business level proficiency in Japanese and English
• Customer service mindset and excellent internal and external stakeholder management skills
• Experience working within a technical facilities management environment handling hard services
• Proven knowledge of property management, leases, construction terms and practices, with strong working knowledge of sophisticated building systems
• Awareness of data management, privacy and information security
• Full awareness of local culture nuances and regional/global consistency needs where necessary to ensure holistic workplace service solutions are provided to stakeholders
• Ability to efficiently adapt to local culture in communication and build the regional/global presence
• Ability to work independently and as part of a larger regional team
• Ability to drive change and improvements by leveraging vendor relationships
• Experience and Knowledge with documentation techniques including Method of Procedures, Standard Operating Procedures, Root Cause Analysis and Change Management
• Knowledge of agile methodologies and scrum working with the ability to manage strategic and KTLO projects simultaneously
• To manage and engage vendor partners strategically to ensure service level standards are upkept through SLA/KPI Processes

 
We’d love to see:


• APAC wide mindset/ Cross Regional collaboration to get the things done with bigger impact
• Ability to efficiently adapt to local culture in communication and have the regional/global presence
• Ability to lead a team with different levels of experience and skillsets to maximize output quality and efficiency while aligning with business needs and objects
• Technical and operational Facilities Management with experience of mechanical systems (HVAC, Lighting and BMS systems)
• Knowledge and expertise in MEP infrastructure systems, building management systems and building controls
• Marketing approach to change management and customer engagement
• Ownership /proactiveness
• Sense of urgency
• Preventative mindset

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Tokyo | www.bloomberg.com/tokyo

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
 
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