Digital Service Experience Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the opportunity

The Motors team at eBay is responsible for a multi-billion dollar, global portfolio with a focus on the vehicle parts & accessories business, which is among the largest on eBay and core to eBay’s strategic future. Within that, installation and automotive service offerings are important strategic areas of investment, and we are actively innovating in the market on eBay Germany (ebay.de).

We are looking to hire a dynamic Digital Service Experience Manager to drive our installation service growth in Germany. The role will manage the operational complexity of improving our Tire and Parts install service experience alongside design, testing, launch, iteration, and scaling. An end to end holistic approach to manage this initiative is required, including securing leadership buy-in and alignment, owning success metrics, deep diving on opportunity areas, and communicating progress and further improvement levers. It is well-suited for someone who is self-motivated and has a high degree of ownership.

The role requires strong cross-functional collaboration with internal and external partners. At eBay, key partners include product, marketing, analytics, account and category management teams, finance, among many others. Outside of eBay, the role will develop a deep partnership with our service provider, and, if required, with installation networks, aftermarket brands, and independent workshops and chains.

The role reports into the Head of Tires & Parts Installation at eBay Motors. Some travel in Germany will be required.

What you will accomplish:

• Influence and execute a strategy for the category portfolio in a cross-organizational context

• Collaborate closely with product development and marketing teams to design, launch, and scale new product experiences

• Analyse inventory insights, product trends, market data, industry dynamics, buying trends and the competitive landscape to assess growth opportunities and product improvements

• Own key metrics and scorecard development, communicating progress and growth opportunities to leadership

• Evolve the value proposition of our installation offerings to better serve buyers, sellers, and workshop needs

• Build leadership buy-in and cross-functional support

• Manage business performance based on defined KPIs

What you will bring:

• English and German language fluency

• 5+ years of experience in (online) retail or B2B area, preferably in Business & Industry categories like Tools, Professional Equipment and Building Materials

• Ability to influence a strategy and turn it into action

• Ability and drive to work tactically as well as strategically to drive business performance

• Excellent communication and presentation skills in large or small group settings

• Ability to build rapport to internal and external stakeholders of any level (from operations to C-Level)

• Great attitude with strong social skills

• Very good analytical skills / thinking

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.