Digital Customer Content (80-100%, all genders)

As a Digital Customer Content Expert you will take content management to the next level-planning, producing and optimizing digital content to enhance user experience. You'll collaborate with cross-functional digital teams ensuring high-quality, customer-centric communication across digital channels.

• Plan, create and manage content for the websites for Lufthansa, Swiss, Austrian Airlines, Brussels Airlines
• Edit content in German and/or English following digital communication principles
• Defining digital content strategy, roadmap and informative content framework across our digital channels
• Stakeholder management: consulting and improving user experience together with business owner, product owner and cross functional teams
• Prioritize and coordinate content requests based on business criticality
• Steering of internal and external digital service providers to ensure correct and consistent presentation of editorial content
• Apply airline expertise to develop content strategies for targeted audience engagement
• Ensure adherence to brand and communication guidelines across multiple airline brands