CX Business Development Manager

Are you ready to accelerate your career by helping top automotive and manufacturing companies, as well as start-ups, navigate management and business challenges?

Join MHP and contribute to groundbreaking strategies, innovative products, and exceptional services. In this role, you will:

• Lead business development efforts to expand MHP’s CX portfolio.
• Develop and execute innovative problem-solving strategies and change management solutions during client engagements.
• Work on exciting projects with well-known companies across the automotive and manufacturing sectors.
• Be part of a dynamic, international team that fosters high performance and a pioneering spirit.

Responsibilities

• Business Development:
  • Drive growth by identifying and cultivating new opportunities in the CX domain.
  • Build and maintain a robust pipeline of CX opportunities by leveraging your network and industry expertise.
  • Collaborate with internal teams to develop and refine compelling CX solutions and proposals.
  • Lead proposal development and presentation efforts, ensuring alignment with client needs and MHP’s strategic goals.
  • Negotiate contracts and oversee the transition from sales to delivery, ensuring smooth execution.
• CX Offerings: Coordinate the offering process for CX-related proposals, from initial opportunity identification to a signed Statement of Work (SOW).
• Innovation: Identify market trends, customer challenges, and emerging technologies to enhance MHP’s CX offerings.
• Client Engagements: Execute CX-focused projects, analyzing current situations, identifying root causes, and implementing innovative concepts and deliverables.
• Leadership: Lead and coach project teams, serve as the primary liaison to client management, and ensure successful delivery of projects.

Education:

• Bachelor’s or Master’s Degree in Business Administration, Economics, Informatics, Engineering, or equivalent.

Experience:

• 5+ years of professional experience in consulting or the automotive or manufacturing sector (consulting preferred).
• 3+ years of project management experience, including leading teams and delivering successful projects.
• Proven track record in business development, including identifying opportunities, creating proposals, and closing deals.
• Demonstrated ability to develop and implement strategies, with experience in process and system analysis.
• Proficient in MS Office (Word, Excel) and visualization tools like PowerPoint; familiarity with tools like Visio and MIRO is a plus.
• Strong analytical, organizational, and time management skills with the ability to work independently.
• Exceptional communication skills, with fluency in English (German is a plus).

Percentage of required travel: up to 100%

Physical requirements:

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.
• Must be able to sit for prolonged periods of time while traveling in a car or airplane.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).

Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.

If you are an applicant from the state of California, please review the California Applicant Privacy Notice here.

As a digitalization pioneer in the mobility and manufacturing industries, MHP transfers its expertise to a wide range of industries and is a premium partner for thought leaders on their way to a Better Tomorrow. MHP serves over 300 customers worldwide. Among them are leading corporations, innovative medium-sized companies, and disruptive start-ups. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how.

As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the US, UK, Romania, and China. For over 26 years, MHP has been shaping the future together with its customers. More than 4,000 MHP employees are united by the aspiration for excellence and sustainable success. This aspiration continues to drive MHP - today and in the future.

In our fast-paced and disruptive business world, one thing is more important than ever: A maximum focus on customer needs, combined with easy-to-use technology and streamlined processes to support the customer’s brand and product experience.

With our holistic customer-centric know-how, MHP’s Customer Experience team supports companies to inspire their clients with fascinating, individualized, and data-driven brand and product experiences along the entire Customer Journey. With our combined process and technology expertise, we ensure an inspiring and consistent customer experience across all our client’s products, services, and systems. Instead of separate strategies, outdated processes, and ever-expanding IT solutions, our services aim for a holistic solution, including Management & Strategy consulting, change management, process assessments & optimization as well as CRM and Salesforce consulting to realize true Customer Centricity.

The salary range for this role is $115,000-$130,000. However, it is important to note that at MHP, compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skillset. MHP reviews compensation regularly and may adjust base salaries to reflect market competitiveness.

In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes:

• Paid Vacation
• Paid Holidays
• Paid Sick leave
• 401(k) match
• Medical, dental and vision coverage
• Tuition and certification reimbursement
• Life Insurance
• Short and Long Term Disability Coverage
• Subsidized gym membership program
• Subsidized Porsche and VW leasing programs

With MHP you have a hand in shaping tomorrow, today. Apply now on our JobLocator. Please include all documents like cover letter, resume, references and project lists (if applicable).

By the way, our recruiting team will review your application both in the context of the specified job, and also cross- departmentally. This way we can evaluate whether there is a suitable position for you anywhere at MHP.

You can reach our recruiting team at Recruiting-Americas@mhp.com