Customer Support Technician

• Receives calls from KHS customers seeking aftermarket parts and rebuilds
• Conducts technical research on part numbers for sales orders
• Identifies components of parts for special kits; group of parts that make up sub-assemblies
• Verifies part pricing with Customer Support Supervisor or Manager
• Identifies needed machine manual updates and communicate to documentation
• Occasionally enters  new part numbers into Finesse system
• Helps to identify whether customer requests are  under warranty
• May help identify Engineering Change Requests and communicate with Engineering or other   Groups
• May do parts look up and pull drawings to support purchasing
• Participates in 24/7 on call non business hours customer call line, may be on regular rotating schedule with other department members

• An associate degree of equivalent from a two-year college or technical school
• Five years or experience in customer service or parts sales for mechanical equipment; or an equivalent combination of education and experience.

• Medical, Dental, Vision insurance offered at 30 days of employment
• Generous Educational Reimbursement program
• On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program
• Company sponsored Life and Disability Insurance
• Paid Time Off
• Ten (10) Paid Holidays per year
• 401K with Company Match

In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.