Customer Support Analyst – Electronic Banking UK & EMEA (f/m/x)
Position Overview
Details about the team
Within Cash Management, Implementation & Service (I&S) is responsible for opening and maintaining accounts for corporate clients. The implementation of cash management solutions like Cash Manager, Local and Cross Boarder Pooling as well providing the Service on day-to-day inquiries is the main activity.
The Electronic Banking Support is as well one of the key elements we provide to Corporate clients. The Electronic Banking Support Officer services clients by answering questions via telephone, e-mail or ticket system directly from clients or from front office colleagues and initiate internal activities following from
client requests. Questions and enquiries that are handled concern the technical use of Cash Manager, User Manager, FX4Cash, Cash Inquiry, local products and other electronic cash solutions.
Your key responsibilities
Accountable end-to-end for client requests taking over full responsibility of received requests for the UK, NORDICS and CH
Responsible to help clients with the installation, training of Cash Management products and electronic services remotely e.g. via WebEx
Liaise with internal departments such as Second Level Support, Operations or Product Management to resolve technical client queries
Maintain accurate and complete records of communications with clients for audit and compliance requirements
Undertake secondary responsibilities (e.g., in working groups, acting as Knowledge Owner)
Your skills and experience
Bachelor, apprenticeship in banking or equivalent
Very good understanding of corporate cash management products
Strong interpersonal, communication analytical, decisive and problem-solving skills
Flexibility and willingness to work autonomously
Fluent in English and Dutch written and verbal, German, Spanish, Italian or Portuguese would be beneficial
What we offer
We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.
Emotionally and mentally balanced
A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.
Physically thriving
We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.
Socially connected
Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.
Financially secure
We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.
Since our offerings slightly vary across locations, please contact your recruiter with specific questions.
This job is available in full and parttime.
In case of any recruitment related questions, please get in touch with Philipp Maass.
Contact Philipp Maass: +49 151 18173970
Wir streben eine Unternehmenskultur an, in der wir gemeinsam jeden Tag das Beste geben. Dazu gehören verantwortungsvolles Handeln, wirtschaftliches Denken, Initiative ergreifen und zielgerichtete Zusammenarbeit.
Gemeinsam teilen und feiern wir die Erfolge unserer Mitarbeiter*innen. Gemeinsam sind wir die Deutsche Bank Gruppe.
Wir begrüßen Bewerbungen von allen Menschen und fördern ein positives, faires und integratives Arbeitsumfeld.
