Jobangebot connecticum Job-1769852

Customer Service Support MRO

Lufthansa Technik

Info zum Arbeitgeber

Lufthansa Technik

Luft- und Raumfahrt

Firmensprache

Deutsch, Englisch

Gründungsjahr

1995

Mitarbeiter

10.001 - 50.000

Branche

Logistik, Luft- und Raumfahrttechnik

Kontakt

Bitte bewerben Sie sich online unter www.Be-Lufthansa.com/Technik . Weitere Informationen über unser Unternehmen erhalten Sie auf www.lufthansa-technik.com. Auf www.facebook.com/BeLufthansa haben Sie die Möglichkeit, direkt mit uns in Kontakt zu treten.

Homepage
www.lufthansa-technik.com

Karriere-Website
www.lufthansagroup.careers/aviationeers

Customer Service Support MRO
Hybrid Model (remotely & in the office)

Are you ready to ensure seamless Customer Service Support by efficiently processing, documenting, and monitoring the administrative aspects of aircraft component? Eager for a fresh challenge that pushes your skills to new heights?

Look no further – it's time to join the extraordinary team at Lufthansa Technik Component Services!

Facts
  • Location

    Miami Lakes (FL)

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    09-17-2024

  • Application deadline

    10-01-2024

As the Customer Service Support MRO, you will perform the following duties:

  • Handle all process related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners
  • Create cost estimates for non-contracted and out of contract repairs, process customer‘s approval
  • Detect and invoice cases of mishandling, modification, and scrap
  • Work independently on loans, sales and 1:1 exchanges also originating other than the LHT Pool
  • Proactively work to resolve claims and discrepancies as they occur
  • Responsible for TAT fulfillment, coordinate business units within LHT to meet customers’ requirements
  • Responsible for correct cost booking and in time invoicing
  • Monitor customer orders, adhering to contracted rates and services
  • Process documentation according to instruction and procedures

* All other duties as assigned or required

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Show us what you have to offer and let us show you what we can do!

Fly your career with us!

To be successful in this role, you will need to have a combination of the below requirements:

  • High school diploma/GED desirable
  • College degree/vocational training desirable
  • Bachelor’s degree desirable
  • 1-2 years of experience in MRO Customer Service desirable
  • Fluency in English language required
  • German and Spanish language desirable
  • Knowledge in MRO Customer Service desirable
  • Knowledge in SAP, CSS Training or equivalent OTJ
  • MS Office skills as user
  • Excellent detail oriented
  • Excellent communication skills
  • Excellent quality consciousness
  • Excellent customer service
  • Excellent commitment
  • Excellent flexibility
  • Excellent intercultural awareness
  • Excellent responsibility
  • Excellent teamwork
  • Willingness to travel
  • Constant time pressure
  • High stress levels
  • Must possess permit to work in the U.S.

* CV/Resume required

* Company will not provide relocation assistance

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de
Lufthansa Group

Info zum Arbeitgeber

Lufthansa Technik

Luft- und Raumfahrt

Firmensprache

Deutsch, Englisch

Gründungsjahr

1995

Mitarbeiter

10.001 - 50.000

Branche

Logistik, Luft- und Raumfahrttechnik

Kontakt

Bitte bewerben Sie sich online unter www.Be-Lufthansa.com/Technik . Weitere Informationen über unser Unternehmen erhalten Sie auf www.lufthansa-technik.com. Auf www.facebook.com/BeLufthansa haben Sie die Möglichkeit, direkt mit uns in Kontakt zu treten.

Homepage
www.lufthansa-technik.com

Karriere-Website
www.lufthansagroup.careers/aviationeers

Info zur Bewerbung
Jobtitel:

Customer Service Support MRO

Jobkennzeichen:
connecticum Job-1769852
Bereiche:
Sonstiges
Sonstige: Philosophie
Einsatzort: Miami Lakes, Florida, USA; Nord-Amerika
Jobdetails Bewerbungsformular

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