Jobangebot connecticum Job-1799384

Customer Service Specialist

Lufthansa Technik

Jobdatum: 21. Januar 2025

Einstiegsart: Direkteinstieg
Einsatzort: London, Vereinigtes Königreich; Europa-Nord
Arbeitgeber: Lufthansa Technik Landing Gear Services UK
Jobdetails

Info zum Arbeitgeber

Lufthansa Technik

Luft- und Raumfahrt

Firmensprache

Deutsch, Englisch

Gründungsjahr

1995

Mitarbeiter

10.001 - 50.000

Kontakt

Bitte bewerben Sie sich online unter www.Be-Lufthansa.com/Technik . Weitere Informationen über unser Unternehmen erhalten Sie auf www.lufthansa-technik.com. Auf www.facebook.com/BeLufthansa haben Sie die Möglichkeit, direkt mit uns in Kontakt zu treten.

Homepage
www.lufthansa-technik.com

Karriere-Website
www.lufthansagroup.careers/aviationeers

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Jobs von Lufthansa Technik

Customer Service Specialist
Hybrid Model (remotely & in the office)

Landing Gear MRO Customer Service Specialist is the main liaison for our customers, facilitating smooth communication and efficient management of MRO events. Your responsibilities will include developing and maintaining strong customer relationships, coordinating MRO events, managing quality discrepancies and customer complaints, and driving continuous improvement initiatives.

Facts
  • Location

    London

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Salary

    From £30.000

The Customer Service Specialist's main tasks are:

  • Develop and maintain customer relationships through meetings and visits.
  • Serve as the primary contact for timely issue resolution.
  • Communicate MRO event status to stakeholders.
  • Send regular status reports on MRO milestones to customers.
  • Provide proactive order and delivery updates.
  • Share quotes and assist Billing with invoicing packages.
  • Manage MRO event prep and coordination for efficiency.
  • Oversee landing gear receipt, induction, and report discrepancies.
  • Work with MRO Event Manager to monitor progress and delays.
  • Prepare landing gear shipping documents with Trade Compliance.
  • Manage customer complaints, ensuring satisfaction and protecting business interests.
  • Track and analyze frequently escalated topics to identify and implement process improvements.
  • Oversee continuous enhancement of the Landing Gear MRO product and Customer Service to meet market and customer expectations.
  • Promote teamwork and maintain relationships with production, engineering, finance, quality, stores, and logistics teams.
Video: https://player.vimeo.com/video/739931360
Join our team of professionals in a dynamic working environment

Located in west London close to Heathrow, we are conveniently situated on the new Central Elizabeth line, which connects east and west London by rail. With its prime location, why not apply today and help further build and become part of our highly successful brand in this challenging market.

The ideal Candidate should meet the following requirements:

  • Proven customer service management experience in aviation or MRO industry
  • Bachelor's in Business Administration or related field (preferred)
  • Knowledge of Aircraft Maintenance, Repair, and Overhaul (MRO) processes and procedures
  • Excellent communication and interpersonal skills
  • Efficient multitasking in dynamic, fast-paced environments
  • Strong problem-solving with attention to detail
  • Proficient in Microsoft Office Suite
  • Experienced in handling multiple tasks simultaneously
  • Excellent relationship-building
  • Adaptable and consultative selling expertise
  • Self-motivated and ambitious
  • Strong analytical and strategic thinker
  • Excellent organizational and time management
  • Customer-centric mindset
  • Independent and team worker
  • Corporate/commercial aware in interactions
  • Performs well under pressure and tight deadlines
  • Flexible and adaptable
  • Culturally aware and appreciative
  • Effective in challenging situations
  • Innovative management skills

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the UK.

About Lufthansa Technik Landing Gear Services UK

Lufthansa Technik Landing Gear Services is part of the Lufthansa Technik Group - the world's leading provider of maintenance, repair and overhaul services as well as modifications to the civil aviation industry. With tailor-made maintenance programs and advanced repair techniques, we ensure the reliability and availability of our customers' aircraft fleets. We are independent of aircraft manufacturers and licensed internationally as a repair, manufacturing and development organization. With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of services in the fields of maintenance, overhaul, component support, engines, landing gears, VIP services, innovation and digital fleet solutions to around 800 customers worldwide. Lufthansa Technik Landing Gear Services is located in London and has over 300 employees. Our success is built on our people who are fundamental to our organization.

www.ltlgs.com
Lufthansa Group

Info zum Arbeitgeber

Lufthansa Technik

Luft- und Raumfahrt

Firmensprache

Deutsch, Englisch

Gründungsjahr

1995

Mitarbeiter

10.001 - 50.000

Kontakt

Bitte bewerben Sie sich online unter www.Be-Lufthansa.com/Technik . Weitere Informationen über unser Unternehmen erhalten Sie auf www.lufthansa-technik.com. Auf www.facebook.com/BeLufthansa haben Sie die Möglichkeit, direkt mit uns in Kontakt zu treten.

Homepage
www.lufthansa-technik.com

Karriere-Website
www.lufthansagroup.careers/aviationeers

Mehr Jobangebote von Lufthansa Technik

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22.01.2025 · Direkteinstieg · Alzey
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22.01.2025 · Direkteinstieg · Hamburg
Referent Transformation & Change (m/w/divers)
22.01.2025 · Direkteinstieg · Hamburg
Key Account Manager for Engine Repair Services
21.01.2025 · Direkteinstieg · Montreal

Jobs von Lufthansa Technik

Info zur Bewerbung
Jobtitel:

Customer Service Specialist

Jobkennzeichen:
connecticum Job-1799384
Bereiche:
BWL, Finanzen
Wirtschaftswissenschaften: BWL, BWL-Finanzen, Business Administration
Einsatzort: London, Vereinigtes Königreich; Europa-Nord
Jobdetails Bewerbungsformular
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