Customer Service Officer

Lufthansa Technik is currently seeking a highly capable candidate for the position of Customer Service Officer

• General tasks related to aircraft Arrival, Departure and Maintenance Check Flights, Arrangements with Airport / Ground Handlings Agents
• Arrangement of accommodation and transportation includ-ing car park, for local mobile / communications / IT, for Flight catering
• Constantly supporting in customer care – handling of customer issues and requests on daily basis including personal issues of the Customer (e.g. health care, out of hours queries)
• Preparation of welcoming and farewell packages
• Full support on Visa issues
• Searching for potential companies to cooperate with, and negotiate frame contracts
• Coordination of Customer Care Activities on-site like conferences, workshops, Senior Management Meetings, etc.
• Fulfillment of reporting needs around a projects
• Internal management of customer feedback