Jobangebot connecticum Job-1807907

Customer Service Manager

Lufthansa Technik

Jobdatum: 27. März 2025

Einstiegsart: Direkteinstieg
Einsatzort: Dubai - Vereinigte Arabische Emirate; Asien
Arbeitgeber: Lufthansa Technik AG
Jobdetails

Info zum Arbeitgeber

Lufthansa Technik

Luft- und Raumfahrt

Firmensprache

Deutsch, Englisch

Gründungsjahr

1995

Mitarbeiter

10.001 - 50.000

Kontakt

Bitte bewerben Sie sich online unter www.Be-Lufthansa.com/Technik . Weitere Informationen über unser Unternehmen erhalten Sie auf www.lufthansa-technik.com. Auf www.facebook.com/BeLufthansa haben Sie die Möglichkeit, direkt mit uns in Kontakt zu treten.

Homepage
www.lufthansa-technik.com

Karriere-Website
www.lufthansagroup.careers/aviationeers

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Jobs von Lufthansa Technik

Customer Service Manager
Hybrid Model (remotely & in the office) / Onsite

Join Lufthansa Technik Middle East as a Key Account Manager!

You'll be responsible for the smooth operational Customer Support and act as a consultant to customer in all matters of material and customer management

Apply now and take your career to new heights with us!

Facts
  • Location

    Dubai

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    03-28-2025

  • Application deadline

    04-11-2025

Your main tasks include, among others:

  • Central contact person within customer service for all issues of daily operational business of high complexity and escalation
  • Manage the customer relationship at operational level and ensure its ongoing development
  • Processing and management of customer complaints; ensure feedback within LHT’s Quality Management System
  • Prepare performance dialog with the customer and internal interfaces within LHT and lead it on the basis of the available reports and KPIs
  • Develop and implement customer-specific special processes
  • Ensure that customer information systems are well maintained and that operational customer service receives all necessary work information
  • Work in and with various IT systems, such as SAP, E-bat, MAX-LRU, SAP
  • Perform special tasks and projects
We are Aviationeers - what about you?

Our pioneering spirit discovers the next horizon even in the smallest detail. We are Aviationeers. What about you?

What makes us so successful? We do. The people at Lufthansa Technik.

Whether engineering, IT or logistics, first year apprentice or highly specialized professional, we not only keep aviation in motion. We are working on its future every day. We are innovators, technoholics and those, who think aviation forward.

The ideal Customer Service Manager should meet the following requirements:

  • University or technical college degree preferably with aviation background
  • Relevant experience in a customer relations / client servicing role, preferably in the aviation industry, material management, technical customer service or maintenance of aircraft
  • Experience of working in a multinational company
  • Knowledge of economic principles and contexts
  • Fluent in English
  • Very high service and customer orientation, sociable
  • Good computer skills (MS-Office, SAP R / 3)
  • Ability to work within teams
  • Ability to guide employees
  • Creativity / innovative thinking
  • High degree of flexibility
  • Independent and systematic working within a rapid changing environment
  • Responsibility and self-initiative
  • Willingness to work abroad
  • Openness for professional development
  • Ability to handle stress
  • Willing to travel

*Must possess a legal work permit in United Arab Emirates

About Lufthansa Technik AG

Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.

The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.

www.lufthansa-technik.de
Lufthansa Group

Info zum Arbeitgeber

Lufthansa Technik

Luft- und Raumfahrt

Firmensprache

Deutsch, Englisch

Gründungsjahr

1995

Mitarbeiter

10.001 - 50.000

Kontakt

Bitte bewerben Sie sich online unter www.Be-Lufthansa.com/Technik . Weitere Informationen über unser Unternehmen erhalten Sie auf www.lufthansa-technik.com. Auf www.facebook.com/BeLufthansa haben Sie die Möglichkeit, direkt mit uns in Kontakt zu treten.

Homepage
www.lufthansa-technik.com

Karriere-Website
www.lufthansagroup.careers/aviationeers

Mehr Jobangebote von Lufthansa Technik

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30.03.2025 · Direkteinstieg · Hamburg
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30.03.2025 · Direkteinstieg · Frankfurt am Main
(Syndikus-) Patentanwalt (m/w/divers)
30.03.2025 · Direkteinstieg · Hamburg
Prozessmanager Warehouse - Special Functions (m/w/divers)
30.03.2025 · Direkteinstieg · Frankfurt am Main

Jobs von Lufthansa Technik

Info zur Bewerbung
Jobtitel:

Customer Service Manager

Jobkennzeichen:
connecticum Job-1807907
Bereiche:
Ingenieurwissenschaften: Qualitätssicherung
Einsatzort: Dubai - Vereinigte Arabische Emirate; Asien
Jobdetails Bewerbungsformular
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