Customer Service Agent

Your tasks as Customer Service Agent may include, among others:

• Maintain optimal workflow and communication platforms
• Customer service activities including: Prompt reaction/response to irregularities or operational incidents, Tracing, Irregularity letters and Flight irregularity handling
• Manage bookings, quotations, Adhoc quote sheet and Pricing in collaboration (consultation) of Team Leader
• Sell available capacities proactively
• Manage recurring bookings and inform Sales Executive about low and changing trends
• Joint customer visits with Sales Executive and close collaboration with them
• Manage Account Responsible, including coastal Customers
• Monitoring of GHA activities, quality, material and security and safety guided by the respective SLA’s
• Handling escalation process with Contribution Management on a shipment level

* All other duties as assigned or required