Customer Relationship Manager (80-100%, all genders)

Although a strong candidate already exists, colleagues, who bring the necessary qualifications, are invited to apply.

Tasks

• Develop and maintain excellent relationships with AMOS customers
• Update AMOS customers in terms of Swiss-AS strategy, initiatives, new product features and roadmap developments

• Conduct regular reviews and meetings with AMOS customers to assess their satisfaction, identify areas for improvement and potential to extend AMOS adoption.
• Compile and maintain customer logs in CRM software to secure shared knowledge and customer visibility within Swiss-AS
• Propose enhanced support adapted to the activities and needs of each individual customer
• Contribute, as author or organiser, to global customer communication channels such as mailings, surveys, and events
• Represent AMOS customer voices in cross-divisional discussions in collaboration with Product Management, Development and Customer Services
• Stay updated on industry trends and emerging technologies to continually enhance customer relationships.
• Contribute actively to the annual customer service objectives of Swiss-AS